Welcome to the latest episode in our community podcast series, “Conversations with Community Managers.”

Join TheCR’s Jim Storer and Shannon Abram as they chat with community managers from a variety of industries about

1. What’s your best advice for someone just starting out in Community Management?
2. What are your best practices for increasing community engagement?
3. How can you survive the zombie apocalypse? (Ok – they might not ALL be comm
   unity questions…)

Episode #35 features Jeff Ross, Community Manager and Strategist at Humana. Join us as we chat about building a community playbook, how running a successful twitter chat has influenced his community management style and how he maintains a community demeanor half-way between chilled-out and cheerleader.

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Subscribe to “Conversations with Community Managers” on iTunes!

About Conversations with Community Managers*
To better reflect the diverse conversations our podcast covers we’ve changed the name of our long-running series to Community Conversations.
Community Conversations highlights short conversations with some of the smartest minds in the online community and social business space, exploring what they’re working on, why they do what they do, and what advice they have for you.
These episodes are a great way to begin to understand the nuances of community strategy and management.
Each episode is short (usually less than 30 minutes) and focuses on one community management professional.

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