The Community Roundtable

Empowering global community leaders with research-backed resources, training, and tools.

Jeff Ross on Building a Community Playbook

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Welcome to the latest episode in our community podcast series, “Conversations with Community Managers.”

Join TheCR’s Jim Storer and Shannon Abram as they chat with community managers from a variety of industries about

  1. What’s your best advice for someone just starting out in Community Management?
  2. What are your best practices for increasing community engagement?
  3. How can you survive the zombie apocalypse? (Ok – they might not ALL be comm
    unity questions…)

Episode #35 features Jeff Ross, Community Manager and Strategist at Humana. Join us as we chat about building a community playbook, how running a successful twitter chat has influenced his community management style and how he maintains a community demeanor half-way between chilled-out and cheerleader.

 

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Subscribe to “Conversations with Community Managers” on iTunes!

About Conversations with Community Managers*
To better reflect the diverse conversations our podcast covers we’ve changed the name of our long-running series to Community Conversations.
Community Conversations highlights short conversations with some of the smartest minds in the online community and social business space, exploring what they’re working on, why they do what they do, and what advice they have for you.
These episodes are a great way to begin to understand the nuances of community strategy and management.
Each episode is short (usually less than 30 minutes) and focuses on one community management professional.

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Say Hello to New #ESNchat Mini Decks

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By Shannon Abram, Relationship Manager at The Community Roundtable.

Last month when we were given stewardship of the very popular #ESNchat Twitter chat we were buzzing with ideas. So many topic ideas, content wish lists and engagement activities came to mind that we were instantly overwhelmed. First and foremost our goal is the preserve the vibrant and engaged community that Jeff has built over the last year.

With a month of #ESNchats under our belt we are excited to share the first of these new content initiatives – #ESNchat Mini Decks. While the weekly Storify recaps are a great, totally immersive ESN experience for those that may have missed the chat, or an attendee who wants to double-check something that was shared, they can be very long (often weighing in at over 200 tweets) for an #ESN newbie to dive into. These new mini decks distill the topic, the five featured questions and 7-10 of the expert answers provided by the weekly participants into a short and sweet deck on Slideshare.

Without further ado here is the first #ESNchat mini-deck – a recap of October 9th’s discussion on failing in your ESN.

 

Moving forward all mini decks will be archived on our Slideshare page, as well as along side the Storify archives on the main Topic Archive page. Have an idea for #ESNchat content that you’d like to share? Please let us know!

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Join us every Thursday at 2pm ET on Twitter for #ESNchat – a weekly Twitter chat founded by Jeff Ross, and currently hosted by TheCR for those interested in Enterprise Social Networks (internal social networks for businesses).  The topics covered are primarily of interest to ESN community managers, but anyone with an interest in ESNs is welcome to participate.

Announcement: #ESNchat + TheCR Join Forces!

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By Shannon Abram, Relationship Manager at The Community Roundtable.

A few months ago when I posted this interview with some of our favorite twitter chat organizers I never thought I’d be making this announcement, but am thrilled to be able to do so. Starting in October the team at TheCR will be taking over stewardship of the very popular twitter chat focused on ESN (Enterprise Social Network) challenges and issues – #ESNchat. #ESNchat was founded by a member of TheCR Network – the wonderful Jeff Ross.

esnchat

When Jeff approached us about taking over #ESNchat we were surprised – and excited. Jeff has done an amazing job of creating a vibrant, engaged community of ESN professionals. Ultimately, #ESNchat is a passion project for Jeff – that is clear to anyone that interacts with him. Without his enthusiasm, hard work and good humor there would be no #ESNchat. You can read Jeff’s formal announcement about this change here – and you can be sure Jeff won’t be far away. We’ve already got plans to feature him for several upcoming chats!

So – you might be asking “What does this mean for me?” – and the answer is: almost nothing. #ESNchat will continue to run under the current hashtag and twitter handle (@esnchat) at its current time – 2pm ET on Thursdays. Jeff’s last chat as host will be next Thursday, but he’ll continue to be active as the founder and a frequent participant, helping us make sure we’re providing the most relevant and compelling content for you weekly.

In the meantime, we’d love to hear ideas you might have for future topics or if you’d like to guest host. We’ll announce the Fall topic schedule in early October so please let us know what topics would be most interesting for you in the comments. We look forward to seeing you Thursdays at 2pm ET and will work hard to shepherd Jeff’s vision.

Finally – we can’t thank Jeff enough for trusting us with his creation. We know #ESNchat means a lot to a lot of community professionals and we will work hard to live up the #ESNchat name!