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Five Best Practices for Onboarding New Members

May 11, 2020 By Shannon Abram

How to online new community members

How you welcome your new members matters - one of the most consistent findings in our State of Community Management research is on the impact of onboarding programs on getting new members to engage in a community. It makes sense – having someone welcome you, give you some ground rules on … [Read more...]

Getting the New Member Experience Right

April 27, 2017 By Shannon Abram

community case study

Our research has shown that robust new online community member welcome programs have an outsized impact on long-term engagement. It makes sense – having someone welcome you, give you some ground rules on behaviors, give you a tour of the community, etc., makes new members more comfortable, … [Read more...]

In online communities, new member programs matter – SOCM2016 Fact #9

August 15, 2016 By Ted McEnroe

how to onboard new members in community

By Ted McEnroe, Director of Research and Training You walk into a new place - maybe you have a new job, are a new member of a class, or a new volunteer somewhere. Everyone is gathered in groups, or rushing around and doing their thing. You stand there. Maybe after an uncomfortable amount of time … [Read more...]

Want to get new community members off to a good start? Be human.

August 26, 2015 By Ted McEnroe

New Community Member Engagement

By Ted McEnroe, The Community Roundtable A few weeks ago, I had the chance to talk with members of TheCR Network about Best Practices in New Member Programs. It was a great, member-driven sharing of ideas and approaches to using welcome programs as an opportunity to begin getting members involved … [Read more...]

State of Community Management 2015 Monday Fact #8: New member programs matter

August 10, 2015 By Ted McEnroe

How to build new member programs

By Ted McEnroe, Head of Research and Content, The Community Roundtable "You never get a second chance to make a first impression." I try not to take too many words of wisdom from old shampoo commercials, but that Head and Shoulders Shampoo tag line does resonate for me when we think about … [Read more...]

State of Community Management Monday Fact #5: Investing in new community members pays off

July 13, 2015 By Ted McEnroe

Community Recognition Programs

By Ted McEnroe, The Community Roundtable You walk into a restaurant. There are people dining, chatting, having a good time - and there's an empty table, but there's no one there to greet you, seat you or give you a menu. Do you stay? You might, or you might leave. Either way, it's not a … [Read more...]

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