This 30 minute live webinar on June 3rd at 2pm ET will focus on Ian’s community journey and his team’s innovative use of a community customer support model. His team recently was awarded a silver award for Best Use of Technology in Customer Service at the eighth annual Stevie Awards for Sales & Customer Service. This webinar will include a Q&A – have your questions ready.
Ian White is the manager of support at Rackspace and has 19 years of experience leading large scale cloud hosting programs and teams. He identifies strategic opportunities and grows them into sustainable business models. He specializes in creating digital self-service channels to connect people with online solutions, knowledge bases, communities, and social learning environments. His passion is creating customer delight.