Now in its 12th year, our annual State of Community Management report provides strategic ideas and tactical benchmarks for global community management professionals.
The SOCM 2021 explores the state of the community management industry through the lens of the eight competencies in the Community Maturity Model.
Each section includes data, ideas, and practitioner perspectives to give you new insight into the community management industry.
The State of Community Management 2021 report is now available:
The State of Community Management report is made possible through the support of our 2021 research partners.
Higher Logic, the industry-leading, human-focused engagement platform, delivers powerful online communities and communication tools to engage members and customers at every stage of their journey. Higher Logic provides a robust engagement platform and strategic services with over a decade of experience in building personalized and scalable community engagement programs. We serve more than 3,000 customers, representing over 350,000 online communities with greater than 200 million users in more than 42 countries worldwide.
For more information, visit: www.higherlogic.com
Verint Community (formerly Telligent Community) - The power of Verint Customer Engagement Solutions with the flexibility and scalability of Telligent Community. Verint Community gives organizations 100% control of their online brand experience. We’re the world’s most flexible and scalable platform for powering innovative online communities and forums for engagement, support, web self-service, agent to agent collaboration and insights available Cloud or On Premises. As part of Verint Self-Service Cloud Solutions, Verint Community can be deployed standalone, integrated with or embedded into other enterprise systems to make them more socially engaging to increase adoption and deliver high impact experiences.
For more information, visit: www.verint.com
Influitive works with forward-thinking marketers and community managers looking to build customer loyalty at scale through superior personalized experiences while uncovering actionable insights. Our easy-to-use SaaS platform combines industry-leading customer advocacy tools, expert services, and training with intelligent automation, gamification, and personalization features that drive extreme engagement and customer growth.
Orbit gives you a single view of your community by integrating data from everywhere your community interacts—including social, forums, chat, and other sources. We track members and interactions, providing a 360 view of who’s doing what and where. These trigger alerts that automate common tasks and reporting unlocks new insights.
Khoros’ customer engagement platform enables hundreds of the world’s most successful brand communities. Our solutions ensure success across digital customer service, messaging, chat, online brand communities, and social media management. Combined with our industry-leading services, Khoros enables brands to create more connected, human, and trusted digital experiences.