What drives online engagement?
Engaging to Unlock Retention, Trust, and Innovation focuses on engagement, taking a deeper look at what drives engagement, the dynamics of engagement, its impact, and how engagement is being measured and reported in online communities today.
This eBook covers three topics:
- Empowerment and Engagement
- Impact of Engagement
- Metrics and Reporting
Engaging to Unlock Retention, Trust, and Innovation is a collaboration between The Community Roundtable and Khoros and includes data from the 2019 State of Community Management research.