Automation and AI in Online Communities

Community Conversations is a long-running podcast series highlighting community success stories from a wide variety of online community management professionals.

Episode #102 features Jessica Langston the Senior Director, Community at Autodesk.

Hosts Jim Storer and Shannon Abram chat with Jessica about the ways automation and AI can benefit online community programs, including language translations and localization, filtering and analyzing community data and automating repetitive tasks.

Jessica offers advice for managing mature communities and the importance of co-designing with community members.