Achieve your collaboration, change management,
and online community goals.

Connect With Global Community Peers<br><br>

Connect With Global Community Peers

Our private peer community, TheCR Network, empowers community professionals to succeed.

Research Industry Best Practices<br><Br>

Research Industry Best Practices

Tackle Challenges and Plan For Success<br><br>

Tackle Challenges and Plan For Success


Learn more about how we help global organizations define, manage and measure their online initiatives.

We've built the resources to help community managers work smarter.

Whether you're a team of one, are trying to scale your community program or are part of a dynamic group of community practitioners, we offer exclusive access to the tools, models, research, resources, and people you need to be successful.

As a community program owner, you have more on your plate than just the day-to-day success of your community. 

Whatever your current challenge - calculating ROI, cultivating stakeholder support, selling your community to your executives, something else - we can help. 

Are you are tasked with the long term success of your organization's community initiatives? 

We help some of the world's most successful brands get the most out of their community programs. Through thoughtful training, thought leadership and advisory services we can support even the toughest community challenges. 


What are people saying about us?

The most powerful testament to the work we do is the recommendation of our community peers and clients.
Check out what people have to say about working with us.

We Know Community

The Community Roundtable has spent a decade collaborating with clients to develop proven, practical strategies for community success. Our clients rely on our models, frameworks, research, and expertise to take their communities to the next level. We've never met a community challenge we couldn't handle.

Advisory Services

Are you looking to:

  • Get your team aligned on your community approach?
  • Energize a group of stakeholders and connect the dots from business strategy to community strategy?
  • Facilitate a workshop to generate a community strategy or program plan?

Our community advisory services will help you succeed.

Learn More

TheCR Network

TheCR Network is your one-stop resource for best practices, expert advice, actionable case studies, and answers to (almost) every community question you can imagine. We make your job as a community professional a breeze by connecting you to the people and ideas you need - when you need them.

Learn More

Community Management Training

Our research shows that investing in professional development for your community team is one of the most powerful ways to strengthen your community management.

Our live workshop TheCR Connect, and our on-demand courses, and custom curriculum ensure you have access to the community knowledge you need to be successful. 

Learn More

Research and Models

Our research, models, and frameworks are the industry standard for community practitioners to learn, validate and develop winning strategies.

From our annual State of Community Management research to our comprehensive Community Maturity Model and Community Engagement Framework, we empower community practitioners to level up their community expertise.

Learn More

Community Resources

Explore our most recent case studies, events, and research for community management practitioners.

Member Event



 Roundtable | Developing Strategy For Multilingual Communities

We know that a strategy is the foundation of a community program, but strategies can get complicated when your community spans countries, continents, cultures, and languages. So, how do you develop a strategy when your community is multi-faceted?

Members RSVP

Community Careers and Compensation 2020 Report

Community professionals are increasingly seen as transformational leaders who help their organizations evolve leadership and engagement models to suit a new era.

This report outlines how leading-edge community teams are defined, compensated, and structured to support these critical organizational efforts.

Purchase the Report

A new eBook from The Community Roundtable and Higher Logic

​This eBook takes an in-depth look at three ways online community programs provide measurable value to organizations.

Download the eBook


Latest from TheCR Blog

The Impact of COVID-19 on Online Community Programs

By Rachel Happe | July 6, 2020

The COVID-19 crisis has impacted almost everything, including community programs. When we set out to collect data on the impact of COVID-19 on community programs we were not sure what we would find. While there was an obvious role for online communities to play in a situation where digital engagement became the default, we also […]

Read More

Institutionalizing Inclusion

By Mac Stephens | June 30, 2020

Inclusion is a critical focus for most organizations and has been particularly prominent over the past few months. Online communities are uniquely suited to promote wide-scale inclusion because of their collaborative rather than directive structure—they reward members for their unique contributions instead of forcing compliance to a standard. Communities are also generative, producing more value […]

Read More

Connect 2020 Update: A Reimagined Online Experience

By Jim Storer | June 23, 2020

When we started the Connect series in 2015 it was because our members asked us to create a way for to meet in person with the people they rely on in TheCR Network. Our members are, and always have been, the foundation of Connect. Whether as a speaker, lightning talk facilitator, Advice Desk attendant, or an engaged participant, we rely […]

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Engagement That Scales – Episode #12 – Charlene Li on the Difference Between Leading and Managing

By Shannon Abram | June 19, 2020

Every week Rachel Happe chats for 30 minutes with a new guest – no script, no rules. In episode #12 Rachel and Charlene Li about the difference between a leader and a manager, and how executives can only affect real change through dynamic leadership. Watch the conversation: More about Charlene Li: For the past two […]

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The State of Community Management 2020 Webinar Archive

By Shannon Abram | June 15, 2020

The State of Community Management 2020 is the 11th edition of The State of Community Management research, the longest-running, and most comprehensive industry report for online community professionals. This webinar will explore top trends and key findings from the 2020 report.This year, online communities and digital engagement are taking on dramatic new relevance. We have made […]

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Engagement That Scales – Episode #11: Jeremiah Owyang on the Changing Ways We Communicate

By Shannon Abram | June 12, 2020

Every week Rachel Happe chats for 30 minutes with a new guest – no script, no rules. In episode #11 Rachel and Jeremiah chat about how technology is changing the way we communicate and how technology supports wellness. Watch the conversation: Links from the chat: Jeremiah’s Airstream: About Jeremiah: eremiah is an industry analyst […]

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2020 SOCM Report: Changing the Way the World Works

By Rachel Happe | June 2, 2020

It’s a bold statement, that communities are changing the way the world works. On the other hand, it is about time. Changes in society, the economy, technology, health, and the environment are revealing gaping cracks in our organizational governance model, our leadership approach, and how we best inspire people to thrive and contribute. The COVID-19 […]

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We are here, and we are listening.

By Shannon Abram | June 1, 2020

“In a racist society, it is not enough to be non-racist, we must be antiracist.” — Angela Davis

Read More

Engagement That Scales – Episode #10: Christian Rubio on Building Community

By Shannon Abram | May 29, 2020

Every week Rachel Happe chats for 30 minutes with a new guest – no script, no rules. In episode #10 Rachel and Christian chat about the power of online communities to connect people who need to find each other. Watch Now: More about Christian: Christian is the Vice-President of Strategic Advancement. A start-up veteran of […]

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Community FAQ: How can I build effective content and programs for my online community?

By Shannon Abram | May 22, 2020

If your technology is the venue, and your members are the party goers, then content and programming are definitely the snacks, music, and games that keep your online community party rolling. In this webinar Kelly Schott shares five lessons we’ve learned from TheCR Network members about planning and managing effective content and programming in your […]

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The Community Roundtable is committed to advancing the business of community by offering community, social media, and social business practitioners information from and interaction with their peers. We run strategic, tactical, and professional development programming and events as well as an online community for discussions and making connections. Let us know how we can help you. More about our membership levels and pricing can be found here.
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