We've built the resources to help community managers work smarter.
Whether you're a team of one, are trying to scale your community program or are part of a dynamic group of community practitioners, we offer exclusive access to the tools, models, research, resources, and people you need to be successful.
As a community program owner, you have more on your plate than just the day-to-day success of your community.
Whatever your current challenge - calculating ROI, cultivating stakeholder support, selling your community to your executives, something else - we can help.
Are you are tasked with the long term success of your organization's community initiatives?
We help some of the world's most successful brands get the most out of their community programs. Through thoughtful training, thought leadership and advisory services we can support even the toughest community challenges.
What are people saying about us?
The most powerful testament to the work we do is the recommendation of our community peers and clients.
Check out what people have to say about working with us.
We Know Community
Are you looking to:
- Get your team aligned on your community approach?
- Energize a group of stakeholders and connect the dots from business strategy to community strategy?
- Facilitate a workshop to generate a community strategy or program plan?
Our community advisory services will help you succeed.
TheCR Network is your one-stop resource for best practices, expert advice, actionable case studies, and answers to (almost) every community question you can imagine. We make your job as a community professional a breeze by connecting you to the people and ideas you need - when you need them.
Community Management Training
Our research shows that investing in professional development for your community team is one of the most powerful ways to strengthen your community management.
Our live workshop TheCR Connect, and our on-demand courses, and custom curriculum ensure you have access to the community knowledge you need to be successful.
Research and Models
Our research, models, and frameworks are the industry standard for community practitioners to learn, validate and develop winning strategies.
From our annual State of Community Management research to our comprehensive Community Maturity Model and Community Engagement Framework, we empower community practitioners to level up their community expertise.
Roundtable | Developing Strategy For Multilingual Communities
We know that a strategy is the foundation of a community program, but strategies can get complicated when your community spans countries, continents, cultures, and languages. So, how do you develop a strategy when your community is multi-faceted?
I've nothing but praise for The Community Roundtable. The must-join roundtable for community professionals.
Founder of Catalyst Companies
TheCR Academy course gave me really helpful information on how to get stakeholders to realize the value of engaging in the community.
Manager, Digital Communities, Project Management Institute
The annual research from @TheCR has, indeed, been a major force for advancing the field. I've used each year's SOCM Report to help educate and move forward our leaders' understanding of community.
Community Manager, Humana
Compared to my many other professional membership experiences, TheCR Network has been, by far, the most beneficial and enjoyable.
Senior Learning Consultant, SAP
Getting my team involved with The Community Roundtable has provided incredible ROI, giving them access to research, content, and information they can’t find anywhere else.
Director, Communities, CA Technologies
Latest from TheCR Blog
The COVID-19 crisis has impacted almost everything, including community programs. When we set out to collect data on the impact of COVID-19 on community programs we were not sure what we would find. While there was an obvious role for online communities to play in a situation where digital engagement became the default, we also […]Read More
Inclusion is a critical focus for most organizations and has been particularly prominent over the past few months. Online communities are uniquely suited to promote wide-scale inclusion because of their collaborative rather than directive structure—they reward members for their unique contributions instead of forcing compliance to a standard. Communities are also generative, producing more value […]Read More
When we started the Connect series in 2015 it was because our members asked us to create a way for to meet in person with the people they rely on in TheCR Network. Our members are, and always have been, the foundation of Connect. Whether as a speaker, lightning talk facilitator, Advice Desk attendant, or an engaged participant, we rely […]Read More
Every week Rachel Happe chats for 30 minutes with a new guest – no script, no rules. In episode #12 Rachel and Charlene Li about the difference between a leader and a manager, and how executives can only affect real change through dynamic leadership. Watch the conversation: More about Charlene Li: For the past two […]Read More
The State of Community Management 2020 is the 11th edition of The State of Community Management research, the longest-running, and most comprehensive industry report for online community professionals. This webinar will explore top trends and key findings from the 2020 report.This year, online communities and digital engagement are taking on dramatic new relevance. We have made […]Read More
Every week Rachel Happe chats for 30 minutes with a new guest – no script, no rules. In episode #11 Rachel and Jeremiah chat about how technology is changing the way we communicate and how technology supports wellness. Watch the conversation: Links from the chat: Jeremiah’s Airstream: https://www.usatoday.com/story/tech/2020/06/06/how-create-extra-room-work-home-airstream-rv-office/3136957001/ About Jeremiah: eremiah is an industry analyst […]Read More
It’s a bold statement, that communities are changing the way the world works. On the other hand, it is about time. Changes in society, the economy, technology, health, and the environment are revealing gaping cracks in our organizational governance model, our leadership approach, and how we best inspire people to thrive and contribute. The COVID-19 […]Read More
Every week Rachel Happe chats for 30 minutes with a new guest – no script, no rules. In episode #10 Rachel and Christian chat about the power of online communities to connect people who need to find each other. Watch Now: More about Christian: Christian is the Vice-President of Strategic Advancement. A start-up veteran of […]Read More
If your technology is the venue, and your members are the party goers, then content and programming are definitely the snacks, music, and games that keep your online community party rolling. In this webinar Kelly Schott shares five lessons we’ve learned from TheCR Network members about planning and managing effective content and programming in your […]Read More