The Community Roundtable

Empowering global community leaders with research-backed resources, training, and tools.

5 Tips for Launching an Advocacy Program

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There's no better feeling than knowing someone has your back. Your community can get those same warm fuzzies with an advocacy or leadership program. No formal leadership or community advocacy program in place? It's time to consider starting one. What's an advocacy program? The easiest way to … [Read more...]

Tim Bamber on Automation Tools

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Community Conversations is a long-running podcast highlighting community success stories from a wide variety of online community management professionals. Episode #86 of Community Conversations features Tim Bamber, Social Community Officer at The Football Association. Tim talks about how The … [Read more...]

All About Building Member Personas

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Community managers know their members better than anyone, right? But knowing individual members on a personal level isn’t the same as knowing your community population, or what brought them to you in the first place. This short guide walks you through the foundation of building member personas for … [Read more...]

Dianne Kibbey on Community Migrations

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Community Conversations is a long-running podcast highlighting community success stories from a wide variety of online community management professionals. Episode #85 of Community Conversations features Dianne Kibbey, Global Head\VP of Community and Social Media, Newark Electronics. Dianne shares … [Read more...]

3 Elements of Community Personas

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Thinking about the personas in your online community is critical - if you don't know who you are creating content and planning programs for then you're unlikely to create meaningful engagement. A community persona is a group of users that displays a set of similar characteristics. Defining … [Read more...]

Jillian Bejtlich on Support Communities

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Community Conversations is a long-running podcast highlighting community success stories from a wide variety of online community management professionals. Episode #84 of Community Conversations features Jillian Bejtlich Director of Community, Documentation, and User Education at Zapier. In this … [Read more...]

5 Ways to Put Your Community Members First

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Online customer communities solve many tangible business problems. They can increase case deflection, lower support costs, enable distance collaboration, and connect global audiences. Customer communities also empower their members by making them feel seen and heard. Empowerment might not be on … [Read more...]

Community Teams are Growing

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The Community Management competency of the Community Maturity Model™ involves everything that ensures communities are productive. While community managers come from all walks of life and approach their role differently, they have the same goal: Build healthy, engaged communities where members learn … [Read more...]