Organizations around the world are realizing what we already all knew - there is immense power in online communities. How can you use Communities Powering Change to help your organization? Communities programs have the unique ability to empower online collaboration, eliminate operational … [Read more...]
Creating Safe Spaces for Online Learning with C.C. Chapman
In episode #2 Rachel is joined by C.C. Chapman, to discuss the implications and challenges of the sudden shift to distance learning. Every week Rachel Happe chats for 30 minutes with a new guest – no script, no rules. Some people have been working online and remotely for years. Others, not … [Read more...]
Managing Remote Teams: Ideas and Advice for Thriving Online
The dramatic spread of COVID-19 changed what life looks like for millions of people - forcing people to evaluate how thriving online can impact their work, school, and personal connections. Colleges and Universities embraced virtual learning. Employers are closing offices and encouraging people … [Read more...]
Alex Blanton on Supporting Technical Audiences and Identifying SMEs
Join the community experts at The Community Roundtable as they chat about online community management best practices with a wide range of global community professionals. Topics include increasing online audience engagement, finding and leveraging executive stakeholders, defining and calculating … [Read more...]
Calculating Community Return on Investment (ROI)
In this brief, we explore a universal formula for capturing the Return on Investment (ROI) of an engagement behavior at the heart of all successful communities. The Value of an Answer. No matter what your community use case, questions, and answers are its lifeblood. By capturing the value of … [Read more...]
Using Digital Channels in a Crisis: Community Best Practices for Connecting and Collaborating
The coronavirus, and its impact on travel and events, has organizations scrambling to adapt. Digital channels will take up much of the slack by providing alternative ways to connect. Online community professionals are experts in helping organizations engage online, whether with customers or … [Read more...]
Dina Vekaria + Maren Beckman on Remote Teams
Join the community experts at The Community Roundtable as they chat about online community management best practices with a wide range of global community professionals. Topics include increasing online audience engagement, finding and leveraging executive stakeholders, defining and calculating … [Read more...]
Chris Detzel on New Communities
Join the community experts at The Community Roundtable as they chat about online community management best practices with a wide range of global community professionals. Topics include increasing online audience engagement, finding and leveraging executive stakeholders, defining and calculating … [Read more...]
Five Things You Need to Know About Community Management
Each month our community manager extraordinaire, Kelly Schott, shares a behind the scenes look inside TheCR Network. She’ll explore the research, programming, and professional development available exclusively to Network members and highlight best practices for community management … [Read more...]
Managing Job-Related Stress: Pets
Managing job-related stress is important for everyone, but for community managers, in particular, it is especially critical. 50% of community professionals report feeling burnt out by their jobs. If burn-out rates are high, how can you take care of yourself? We asked for advice from 25 … [Read more...]
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