The Community Roundtable

Empowering global community leaders with research-backed resources, training, and tools.

Building Strategic Maturity and Securing Budgets

By

Community programs are evolving rapidly (as always!), with organizations increasingly recognizing the importance of having an approved, operational, and measurable strategy (spoiler alert - an approved strategy is one of the criteria for our best-in-class community segment). This shift is evident in … [Read more...]

User Engagement in Support Communities

By

Community Conversations is a long-running podcast series highlighting community success stories from a wide variety of online community management professionals. Episode #103 features Marissa Rogers, Principal Knowledge Management Specialist at Pegasystems. Hosts Jim Storer and Shannon Abram … [Read more...]

Hello, Bluesky

By

Quick programming note. We've joined bluesky and would love to connect with you there. That other social company, previously known for that funny failwhale was a great community in the early days of The Community Roundtable. We love getting to interact with community people in real time, share … [Read more...]

What’s in a name? Best-in-Class Communities

By

Over the years, we've highlight "Best-in-Class" communities in our State of Community Management Research. The Best-in-Class defines a segment of respondents to the State of Community Management 2024 survey that represent a mature, effective online community program. Our reporting directly … [Read more...]

Automation and AI in Online Communities

By

Community Conversations is a long-running podcast series highlighting community success stories from a wide variety of online community management professionals. Episode #102 features Jessica Langston the Senior Director, Community at Autodesk. Hosts Jim Storer and Shannon Abram chat … [Read more...]

Network Highlights: June and July in The Network

By

Marketing Coordinator Claire O'Brien and The Network's Community Manager Mary Emma Gary discuss the highlights from The Network in June and what members can expect to see in July. Mentioned in the video: Five Reasons You Should Try Cohort-Based Job Searching, Connect 2024 What’s The … [Read more...]

45 Resources to Boost Online Engagement

By

The number one challenge community managers as us about is engagement. How do we get more people to visit our community? How do we keep members coming back for the long-term? How can we convert casual viewers (fka lurkers) into contributing members? If you struggle with how to boost online … [Read more...]

Three Quick Community Wins for July

By

It's officially the "dog days of summer"... you've set yourself up for success with three quick community wins in June, so now you can relax! If you have time, get these three things done to be extra productive in July. Our three quick community wins for July focus on connection and engagement … [Read more...]