The Community Roundtable

Empowering global community leaders with research-backed resources, training, and tools.

Thank You – We Wouldn’t Be Two Without You!

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We will be at the Enterprise 2.0 conference this week - speaking, socializing, and listening to some great case studies. But more than that, the Enterprise 2.0 conference is a great milestone for us - we launched The Community Roundtable two years ago in Boston at the event.  Today, I am on the … [Read more...]

So What Type of Community Do You Need?

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As more companies, organizations, and individuals use social technologies and networks, a vast array of community structures are being used for various goals.  There are a number of great models for understanding the ecosystem in which every company is part. Bill Johnston built a Social Media … [Read more...]

You keep using that word.

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I do not think it means what you think it means. - Inigo Montoya Community is becoming a very, very over-used term. It some ways, for those of us managing communities, it has brought a lot of attention to our field which is mostly good. However, everyone seems to be hitching their star to the term … [Read more...]

2011 State of Community Management Webinars

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The 2011 State of Community Management report has received far reaching interest and support. Part of what makes the State of Community Management report so compelling is the aggregation of practitioner voices. Last week we were thrilled to have Dan Brostek, social business leader at Aetna, and … [Read more...]

The Fallacy of the Organic Community

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Over the years there has been the ongoing debate about whether you can create and build a community or whether you can't. The latest post in the camp of 'you can't do it' is from Spike Jones in a post titled The Fallacy of Community.  I agree with him that the word 'community' gets thrown around a … [Read more...]

Are You Measuring Social Media or Playing Bingo?

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Last week, Radian6 hosted its first user conference and I was impressed with the content, speakers, and the logistics of the event itself. One of the panels I attended was the ROI panel, in large part to support Ken Burbary and KD Paine but I realized while listening to the confusion and arguments … [Read more...]

Coverage of The 2011 State of Community Management

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We have been pleased that initial reaction to our annual report on The State of Community Management has been so positive and that so many people we respect have taken the time to cover the report and provide their perspective. One of the things I love is to see is what resonates with different … [Read more...]

Some Thoughts on Community Management from SXSW

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While the casual media making at #SXSW seemed to be down a bit this year, there were still plenty of photos, podcasts, and videos being made. We had the opportunity to participate in a couple of projects and were flattered to be asked. I was interviewed by Scott Laningham of IBM DeveloperWorks and … [Read more...]

Time to Comfort: How to Get People Engaged

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Thomas Vander Wal, who spoke with members of TheCR Network recently, likes to use the word comfort instead of trust when speaking about what encourages people to engage and participate in online social environments.  He does this because trust is both over-used and vague in its meaning. Thomas … [Read more...]