By Rachel Happe, Principal and Co-Founder, The Community Roundtable. It's a great time to be a community manager. Companies big and small are starting to recognize that is a critical skill to help transform their organizations for a digitally connected world. Our mission at The Community … [Read more...]
Calling all Community Managers: Declare Your Value
By Rachel Happe, Co-Founder of The Community Roundtable. Through our research, The Community Roundtable has helped organizations of all sizes scope and frame the challenges and opportunities of online communities. It is time for us to do the same for community managers. While the … [Read more...]
The Language of Engagement
By Rachel Happe, Co-Founder of The Community Roundtable. Having a well crafted community strategy and roadmap is critical to enabling effective outcomes, but translating that strategy into your engagement approach is equally critical and often overlooked. People tend to communicate in online … [Read more...]
The End of DIY Community Management and the Rise of the Community Executive
By Rachel Happe, Co-Founder of The Community Roundtable. The discipline of community management is growing up. For us at The Community Roundtable it's easy to see as the conversations have shifted from how we best execute on day-to-day community challenges to how do we transfer that knowledge and … [Read more...]
Announcing The State of Community Management 2014
By Rachel Happe, Co-Founder of The Community Roundtable. The fifth annual State of Community Management report is here! A lot has changed in the five years we have been publishing this research and the State of Community Management 2014 continues to push the boundary of what we collectively … [Read more...]
Meet TheCR Team: Rachel Happe
By Rachel Happe, Co-Founder of The Community Roundtable. If you had asked me a decade ago whether I wanted to start a company, the answer would have been a resounding no. But a funny thing happened on the way to the circus - technology, communications and organizational development collided in a … [Read more...]
Untangling the Community ROI Issue
By Rachel Happe, Co-Founder of The Community Roundtable. While the ROI conversation around social business and community initiatives seems to have died down a bit as more practitioners have figured out how to measure value and share their approach, it still remains a barrier in setting … [Read more...]
Thanking it Forward – Fostering an Attitude of Gratitude
By Rachel Happe, Co-founder of The Community Roundtable At The Community Roundtable we like to celebrate Thanksgiving instead of other end of the year celebrations. It both fits our ethos of articulating our thanks and it better fosters a sense of community than any gift ever could. We've been … [Read more...]
Are Online Communities Still Important?
By Rachel Happe, Co-founder of The Community Roundtable Richard Millington recently wrote an excellent blog post titled A Hard Dose Of Data-Driven Reality About Online Communities, showing a decline in the conversation about online communities and partially attributes it to the rise of social … [Read more...]
The Social Executive Toolkit: Coaching Tools to Help Executives Use Social Media
Over the past year we have compiled The Social Executive research which has produced deep insights into why and how executives adopt social tools and management approaches.We pursued this research because executive support is an increasing barrier to move organizations forward to the next stage of … [Read more...]
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