Lessons from The NEW Community Manager Handbook is a limited-run podcast series, featuring the 21 community leaders showcased in the Handbook in conversation with Anne Mbugua. Episode One features Lisa Tallman, VP, Data and Information Management at Easterseals, on building community teams. … [Read more...]
The NEW Community Manager Handbook
The NEW Community Manager Handbook started as a series of twenty-one interviews with community leaders from organizations like Analog Devices, Inc, Easterseals, Microsoft, PTC Software, the Canadian Partnership Against Cancer, the World Bank Group, and many more. The conversations, led by Anne … [Read more...]
Meet TheCR Team | Lindsey Leesmann
At-a-Glance: Member Since | 2022Superpower | Ridiculously high caffeine tolerance #TeamCat or #TeamDog | #TeamWhyNotBoth As an elder millennial, Lindsey has loved the concept of community since the days of "a/s/l?" in chat rooms. She helps share community best practices and … [Read more...]
Four Tips for Calculating Community Return on Investment (ROI)
It’s an exciting time to be in the community field. In the past couple of years, communities have gained the executive spotlight. It’s currently shining pretty brightly. That is phenomenal progress in a few short years – and something in which everyone who works in the community space can feel … [Read more...]
Using Community Dashboards to Tell a Story
A thoughtful narrative combined with powerful metrics can help you tell your community story in a way that connects with stakeholders and executives, unlocking additional resources and providing you with needed advocates in your corner. But, how do you decide what story to tell? Many community … [Read more...]
Save the Date: Customer Community Summit is June 15th
After a two-year hiatus, we are thrilled to welcome our community audience back to Boston for a one-day, exclusive customer community summit. This all-inclusive experience will take place at Convene Boston on Wednesday, June 15, 2022. This event is designed for community professionals working with … [Read more...]
5 Tips for Launching an Online Community
The idea of not planning for a grand launch day for your online community is hard to consider. You've spent months project managing and planning for the launch, so of course, you want to celebrate! But, having a huge to-do to launch a new community can set up unrealistic expectations that tend to … [Read more...]
Community Conversations – Episode #80: Marjorie Anderson
Community Conversations is a long-running podcast highlighting community success stories from a wide variety of online community management professionals. Episode #80 of Community Conversations features Marjorie Anderson, Product Manager, Digital Communities at Project Management Institute, … [Read more...]
5 ways to plan effective content and programming for your online community
Our State of Community Management research has shown that 69% of community programs count content and programming in their community metrics, but only 6% of their budgets go to online community content and programming. Content and programs are the lifeblood of a successful community program. Content … [Read more...]
Community Conversations – Episode #79: Chris Catania
Community Conversations is a long-running podcast highlighting community success stories from a wide variety of online community management professionals. Episode #79 of Community Conversations features Chris Catania, Head of Community at Esri. Esri is an international supplier of geographic … [Read more...]
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