After a two-year hiatus, we are thrilled to welcome our community audience back to Boston for a one-day, exclusive customer community summit. This all-inclusive experience will take place at Convene Boston on Wednesday, June 15, 2022. This event is designed for community professionals working with … [Read more...]
5 Tips for Launching an Online Community
The idea of not planning for a grand launch day for your online community is hard to consider. You've spent months project managing and planning for the launch, so of course, you want to celebrate! But, having a huge to-do to launch a new community can set up unrealistic expectations that tend to … [Read more...]
Community Conversations – Episode #80: Marjorie Anderson
Community Conversations is a long-running podcast highlighting community success stories from a wide variety of online community management professionals. Episode #80 of Community Conversations features Marjorie Anderson, Product Manager, Digital Communities at Project Management Institute, … [Read more...]
5 ways to plan effective content and programming for your online community
Our State of Community Management research has shown that 69% of community programs count content and programming in their community metrics, but only 6% of their budgets go to online community content and programming. Content and programs are the lifeblood of a successful community program. Content … [Read more...]
Community Conversations – Episode #79: Chris Catania
Community Conversations is a long-running podcast highlighting community success stories from a wide variety of online community management professionals. Episode #79 of Community Conversations features Chris Catania, Head of Community at Esri. Esri is an international supplier of geographic … [Read more...]
Five Ways New Member Programs Impact Long-Term Engagement in Your Community
One of the most consistent findings in our State of Community Management research is on the impact of new member programs in getting increased long-term engagement. It makes sense – having someone welcome you, give you some ground rules on behaviors, give you a tour of the community, etc., … [Read more...]
5 Critical Hiring Characteristics for Community Management Roles
Looking at community job descriptions, it’s clear there are some characteristics that are prized by hiring managers. While empathy, communication skills, and collaboration have always been a component of a community professional’s responsibilities, the growing recognition of the need for … [Read more...]
3 Quick Community Wins for February
Check these three easy community management to-dos off your list and set yourself up for community success. We are delighted that in recent years February has become a time to practice love in all its forms. If you're into all that Cupid stuff? Awesome! But the rise of Galentine's Day, along … [Read more...]
Meet the 2022 Network Community Scholars
We are delighted to announce our second class of online community scholars in TheCR Network! Join us in welcoming our 2022 Online Community Scholarship Cohort: These ten individuals represent community builders from six countries - Germany, India, Nigeria, Switzerland, the United Kingdom, … [Read more...]
Community Conversations – Episode #78: Stephanie Weiner
Community Conversations is a long-running podcast highlighting community success stories from a wide variety of online community management professionals. Episode #78 of Community Conversations features Stephanie Weiner Director, Digital Strategy & Engagement at the Association of American … [Read more...]
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