Last week, we asked members of our linkedin group to share their best advice for online community moderation. The responses we got were so good I wanted to share them back here. Not a member of our linkedin group? Join us! Online community moderation Tip #1 - Be polite Be polite and make sure that … [Read more...]
Matt Schneider, City Dads Group
Welcome to the latest episode in our community management podcast series, “Conversations with Community Managers.” Join TheCR’s Jim Storer and Shannon Abram as they chat with community managers from a variety of industries about their community journey. They ask the community questions you want to … [Read more...]
Community Management Fundamentals
Need to bring someone up to speed on the basics of community management? We just revamped our community management fundamentals presentation and it's a great way to explain the ins and outs of community to someone that doesn't quite get it yet. Check out the presentation: Community … [Read more...]
Developing B2B Social Communities for Growth, Innovation & Customer Loyalty
CA Technologies creates software that fuels transformation in the application economy. The company has grown considerably over the years through organic development, acquisitions and a brand name change, leaving inherent challenges and brand identity issues for customers and former employees across … [Read more...]
Ensuring Consistent Brand Voice through Community Governance
When we talk about the eight competencies of the Community Maturity Model people tend to get really excited about the work they do for culture, or content and programming. There are even those among us (Jillian, I'm looking at you!) that get super fired up about metrics and measurement. Policies and … [Read more...]
Three Reasons You Should Not Attend TheCR Connect
There are so many reasons that community pros should attend Connect, that it's easy to forget there are very valid reasons why it might not be a great fit for you. Since registration closes tomorrow for our 2017 event I wanted to share three reasons that Connect might not make sense for you. … [Read more...]
Five Can’t Miss Community Programming Ideas
Our State of Community Management research makes it clear: thoughtful content and programs increase engagement and drive the long-term success of communities. Content and programs are often seen as one collective entity, but they serve two different roles for communities: content connects people … [Read more...]
Three Reasons You Should Attend TheCR Connect
Our annual community management workshop - TheCR Connect - is coming up soon. TheCR team is busy planning another amazing event - and time is running out for you to join us. We know you have lots of ways to spend your budget - and that your time is at a premium. If you're still on the fence … [Read more...]
A (Not So Brief) History of Community Management Resources
True story - when my brother was 14 he came into my room and said, "Shannon! Have you ever heard of the band Led Zepplin?!" It was 1999. With a completely straight face, I replied, "No! Are they any good?" He then went on to sing their praises (and rightly so, Fool in the Rain is in my top … [Read more...]
Online communities have executive attention – and expectations.
Need a sign that communities are in the spotlight? Look at where communities fit into organizations. In the State of Community Management 2017, we asked more than 300 community professionals where their communities fit in the structures of their organization. Communities today can be housed … [Read more...]
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