These are difficult times online. The first week of the Trump Administration, whether you are in favor of or opposed to his policies, have swamped social media and many communities with debates, discussions, and diatribes that can overwhelm any other conversation. It's a tricky time for … [Read more...]
How do I connect with community members around the globe?
It goes without saying that managing an online community - whether you are internally or externally focused, means you spend a lot of your time online. While the majority of your community programming and activities might take place online many of our members have reported that live, face-to-face … [Read more...]
Best Practices for Community Moderation, or Why Patience is a Virtue
Policies, guidelines, and governance provide the framework and boundaries for your community, but moderation is where those policies are turned into day-to-day management. Direct moderation is the day-to-day interaction and management that signals to members what gets attention—both good and … [Read more...]
Throwback Thursday: Managing a Community Budget
Like it or not, managing a community budget is a must for many community managers - and might be something you've never tackled before. With 2017 looming (how are we halfway through November already?) we wanted to share some of our most popular posts on defining and managing a community … [Read more...]
Privacy, Free Speech, and ‘Blurry-Edged’ Social Networks
By Amy Turner, The Community Roundtable The right to privacy online is not so clear-cut when debated with the right to free speech. There is much more citizen journalism happening, but laws have been created with traditional publishing institutions in mind. These laws favor the right to free … [Read more...]
10 Best Practices for Gaming in Your Community
By Amy Turner, The Community Roundtable Incorporating gaming elements into communities not only adds value, but also enhances a member’s experience and gives them an enjoyable moment that would not have otherwise existed. Definitely, a key community must-have for staying ahead of the … [Read more...]
Best-in-class communities measure behavior over activity – SOCM Fact #12
By Ted McEnroe, Director of Research and Training What is the best way to capture the value of your community? Communities serve a number of strategic uses, so it can be hard to come up with the metrics that best demonstrate how the community delivers on that strategy. But one thing is certain - … [Read more...]
Perks of Being a (Community) Wall Flower: Why Users Lurk
By Georgina Cannie, Community Manager at The Community Roundtable “Cuz’ the Lurkers gonna lurk, lurk, lurk, lurk, lurk…” Maybe I would write the rest of this T Swift parody song if I wasn’t so busy finding ways to engage the lurkers in my community (and if there were more words that rhymed … [Read more...]
Good communities plan now for a mobile engagement future
By Ted McEnroe, Director of Research and Training Organizations are changing. We're on the move. We work remotely. We rely more and more on smaller devices. And our communities aren't keeping up. In the State of Community Management 2016 survey, we introduced two new questions for community … [Read more...]
Don’t be afraid to define community guidelines
By Ted McEnroe, Director of Research and Training Rules. My 6-year-old hates them - but really she doesn't. The same holds true for many communities. Communities - and 6-year-olds - tend to function best when there is some defined sense of appropriate behaviors. But there's a catch. Policies … [Read more...]
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