Community Manager Appreciation Day 2024 is January 22, 2024. Held on the 4th Friday of January annually, CMAD is a celebration of the people behind the world's vital online communities. Someone on our team panicked and thought CMAD 2024 was NEXT MONDAY (1/15) but it is NOT until the 22nd. (Full … [Read more...]
Pay Equity in Community Management
Pay equity is the concept of compensating employees with similar job functions with equal pay, regardless of their ethnicity, gender, race, marital status or other status factors. When we last conducted specific compensation-focused research (in 2019) we DID NOT ask gender. [Insert grimace face … [Read more...]
Ashleigh Brookshaw, M.A. on Changing Community Culture
If there are aspects that are measured either through a sentiment survey or functionality, make sure that they’re highlighting cultural elements, and have a mechanism to gather that feedback. Ashleigh Brookshaw, M.A. As a member of the 2023 State of Community Management Advisory Board, Ashleigh … [Read more...]
Moderation vs. Censorship in Online Communities
Have you seen this community management/moderation game Moderator Mayhem that is making the rounds? It is a little too close to home for us to truly be a game! It did get us thinking about moderation, and how the wider world looks at the way community managers use moderation vs. censorship their … [Read more...]
Community Conversations – Episode #90 – Margaret Hedderman on Scaling Community Impact
Community Conversations is a long-running podcast series highlighting community success stories from a wide variety of online community management professionals. Episode #90 of Community Conversations features Margaret Hedderman, Communications & Editorial Director at Startup … [Read more...]
Three Tips for Building Your Community Team
In our State of Community Management research, we found that 47% of community roles are defined by HR teams, who might not always understand what your community team needs to succeed. A clear understanding of community roles and responsibilities is critical when building your community team. … [Read more...]
Online Communities Drive Business Outcomes
The Culture competency of the Community Maturity Model™ addresses habits, motivators (intrinsic and extrinsic), social norms, communications, decision-making processes, development processes, and learning approaches in an organization and/or community. Organizations that acknowledge and prepare … [Read more...]
3 easy tips to thrive in a digital workplace
Good news! Working in a digital workplace has become more common than ever during the COVID-19 pandemic. Bad news. There are still some who struggle to stay connected and engaged with their team when they’re not in a single location. (Extroverts, we know your struggle’s especially … [Read more...]
Community Strategy Must Balance Business and Member Needs
The Community Maturity Model™’s Strategy competency tracks how business and community goals align to achieve results for both the community program and the organization as a whole. Community strategy balances the business’ need to drive revenue or cost savings with the needs of community members. … [Read more...]
Powering Behavior Change Through Community
The Conference Board planned a big community launch for April 2020. One thing they didn't plan on was a global pandemic. Learn how the community team at The Conference Board leveraged their new community to drive increased member retention and improve the member experience, effectively … [Read more...]
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