The Community Roundtable

Empowering global community leaders with research-backed resources, training, and tools.

Three Quick Community Wins for April

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Check these three easy community management to-dos off your list and set yourself up for community success. The days are getting longer, the sun is peeking through... it's time for a SPRING CLEANING! Our quick wins for April focus on cleaning out the old to make space for the new. 1. … [Read more...]

Three Quick Community Wins for March

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Check these three easy community management to-dos off your list and set yourself up for community success. You don't need the luck of the Irish to get some wins this month! Take luck into your own hands and get the outcomes you want through action. Our quick wins for March focus on community … [Read more...]

Community Manager Appreciation Day 2024 Gift Guide

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Community Manager Appreciation Day 2024 is January 22, 2024. Held on the 4th Friday of January annually, CMAD is a celebration of the people behind the world's vital online communities. Someone on our team panicked and thought CMAD 2024 was NEXT MONDAY (1/15) but it is NOT until the 22nd. (Full … [Read more...]

Pay Equity in Community Management

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Pay equity is the concept of compensating employees with similar job functions with equal pay, regardless of their ethnicity, gender, race, marital status or other status factors. When we last conducted specific compensation-focused research (in 2019) we DID NOT ask gender. [Insert grimace face … [Read more...]

Ashleigh Brookshaw, M.A. on Changing Community Culture

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If there are aspects that are measured either through a sentiment survey or functionality, make sure that they’re highlighting cultural elements, and have a mechanism to gather that feedback. Ashleigh Brookshaw, M.A. As a member of the 2023 State of Community Management Advisory Board, Ashleigh … [Read more...]

Moderation vs. Censorship in Online Communities

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Have you seen this community management/moderation game Moderator Mayhem that is making the rounds? It is a little too close to home for us to truly be a game! It did get us thinking about moderation, and how the wider world looks at the way community managers use moderation vs. censorship their … [Read more...]

Three Tips for Building Your Community Team

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In our State of Community Management research, we found that 47% of community roles are defined by HR teams, who might not always understand what your community team needs to succeed. A clear understanding of community roles and responsibilities is critical when building your community team. … [Read more...]

Online Communities Drive Business Outcomes

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The Culture competency of the Community Maturity Model™ addresses habits, motivators (intrinsic and extrinsic), social norms, communications, decision-making processes, development processes, and learning approaches in an organization and/or community. Organizations that acknowledge and prepare … [Read more...]