Have you seen this community management/moderation game Moderator Mayhem that is making the rounds? It is a little too close to home for us to truly be a game! It did get us thinking about moderation, and how the wider world looks at the way community managers use moderation vs. censorship their … [Read more...]
Community Conversations – Episode #90 – Margaret Hedderman on Scaling Community Impact
Community Conversations is a long-running podcast series highlighting community success stories from a wide variety of online community management professionals. Episode #90 of Community Conversations features Margaret Hedderman, Communications & Editorial Director at Startup … [Read more...]
Three Tips for Building Your Community Team
In our State of Community Management research, we found that 47% of community roles are defined by HR teams, who might not always understand what your community team needs to succeed. A clear understanding of community roles and responsibilities is critical when building your community team. … [Read more...]
Online Communities Drive Business Outcomes
The Culture competency of the Community Maturity Model™ addresses habits, motivators (intrinsic and extrinsic), social norms, communications, decision-making processes, development processes, and learning approaches in an organization and/or community. Organizations that acknowledge and prepare … [Read more...]
3 easy tips to thrive in a digital workplace
Good news! Working in a digital workplace has become more common than ever during the COVID-19 pandemic. Bad news. There are still some who struggle to stay connected and engaged with their team when they’re not in a single location. (Extroverts, we know your struggle’s especially … [Read more...]
Community Strategy Must Balance Business and Member Needs
The Community Maturity Model™’s Strategy competency tracks how business and community goals align to achieve results for both the community program and the organization as a whole. Community strategy balances the business’ need to drive revenue or cost savings with the needs of community members. … [Read more...]
Powering Behavior Change Through Community
The Conference Board planned a big community launch for April 2020. One thing they didn't plan on was a global pandemic. Learn how the community team at The Conference Board leveraged their new community to drive increased member retention and improve the member experience, effectively … [Read more...]
3 Tips for Building a Community Use Case
The writing’s on the wall, your organization can benefit from a community. But how do you get leadership on board? You’re in luck, because we’ve got the scoop on successfully building a community use case! Define your community's goals You know the old saying, “Don’t put the cart before … [Read more...]
Community Gamification with April Uzarski
Lessons from The NEW Community Manager Handbook is a limited-run podcast series, featuring the 21 community leaders showcased in the Handbook in conversation with Anne Mbugua. Episode Two features April Uzarski, Associate Director, Tech Community at Xandr on community … [Read more...]
Help! Three Questions Community Managers Need to Ask When They’re Struggling
Community managers are burnt out. And they’ve been that way since before the COVID-19 pandemic began — in the 2019 State of Community Management (SOCM) about 50% of respondents reported they were highly burnt out, in need of community help, or frustrated overall. Some of the reasons cited as … [Read more...]
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