Community roles have long been misunderstood as positions “merely” requiring social skills and the ability to interact. In fact, they neither represent just one role nor are they simple. Great community leadership is mostly hidden work focused on enabling others to interact constructively in service … [Read more...]
Online Communities Generate Huge ROI
Communities are complex and ever- changing. In the real world, they are challenging to see in aggregate and, therefore, almost impossible to measure. Online, however, we can see how communities form, change, fragment, divide, and dissipate. That allows us to communicate community dynamics, … [Read more...]
Positive Community Impact Powers a Circle of Success
The famous Alexandre Dumas quote “Nothing succeeds like success” illustrates a critical aspect of successful communities. In particular, because individuals do not always know what to expect from communities, success shows people what is possible and, in turn, tends to change their expectations and … [Read more...]
Communities Enable Thriving and Adaptive Ecosystems
Communities are often mistaken as approaches for a single use case – and they can be successful that way. For decades, online communities used in a business context were often focused on customer support case deflection and 74% of external community programs still identify this as a functional … [Read more...]
Online Communities Empower Individuals
Behaviors are the repeating patterns, or fractals, that makeup culture. Ultimately, culture determines what is possible economically. by looking at language and the engagement behavior it prompts, culture can be seen and measured. does no one respond after an executive speaks? That may suggest a … [Read more...]
Podcast: SOCM 2019 Highlight – Communities Transform Organizations
Welcome to the latest episode in our community management podcast series, “Conversations with Community Managers.” Join TheCR’s Shannon Abram as she chats with Rachel Happe, Principal and Co-Founder of The Community Roundtable, and Peter Broadley, Manager, Community Development and Engagement … [Read more...]
Online Communities Propel Engagement
Key Finding #1 from The SOCM 2019 Report: Communities Propel Engagement Communities are central to the human experience. Communities are all around each of us and whether we recognize them explicitly, they have immense influence on our reality, our happiness, and our success. The communities we … [Read more...]
Ten Years of Community Leadership at TheCR
I never intended to be an entrepreneur. Today, we are celebrating our 10th anniversary at The Community Roundtable. It seems improbable. Why DID I agree to start this crazy adventure with Jim Storer? At the time, in 2009, social software was exploding. There was a lot of experimentation going … [Read more...]
Open for Submissions: TheCR Awards 2019
For the fourth year, TheCR Awards are recognizing the excellence in community management that members of TheCR Network share on a daily basis. We see our members sharing incredible community work on Roundtable calls, in discussion threads, and in case studies. We hear stories about how their work … [Read more...]
If you attend only one conference for online community professionals…
This article was written by Jeff Ross, Online Community Manager at Humana Inc. It was originally published here. You can find more from Jeff and connect with him here. In my nearly 9 years of managing an internal online community for a Fortune 60 company, I have had the pleasure of attending … [Read more...]
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