The COVID-19 crisis has closed schools indefinitely. When you think about the scale, scope, and implications of that it is mind-boggling. Millions of students are now at home with their routines, social networks, and classrooms/campuses ripped away from them. Millions of parents are trying to juggle … [Read more...]
How Do You Move a Conference Online?
Canceling events is the theme of 2020 so far - and it's made many of us realize just how dependent our businesses are on them. Whether your organization produces workshops and training events, thought leadership and advocacy symposiums, or a huge annual customer event, it's likely that a lot of … [Read more...]
Managing Remote Teams: Ideas and Advice for Thriving Online
The dramatic spread of COVID-19 is making people scramble. Colleges and Universities are transferring to virtual learning. Employers are shutting offices and encouraging people to work from home in industries where that is possible. Events and conferences are being canceled. People are starting to … [Read more...]
Crisis Engagement Guidelines
As a rule, community professionals work to minimize their engagement in a community, preferring to focus on orchestrating and designing the environment, so others engage. In a crisis, however, stepping in and providing a steady, moderating voice is required as anxiety takes hold. Crisis engagement … [Read more...]
Why You Need an Enterprise Community Manager…. STAT
In the last month, thanks to the worldwide Caronavirus pandemic, organizations across the globe have been thrust suddenly into organizational-wide digital transformation. They are discovering what many experts have been saying for years - that the tools are the easy part. Most organizations … [Read more...]
The Value of Communities During the COVID-19 Crisis
Everyone around the globe is scrambling to respond to the COVID-19 crisis. It is moving quickly and it does not discriminate. The shared impact will be determined by the collective behaviors of each individual because it is bigger and faster than most centralized decision-makers can keep up with, … [Read more...]
Group Coaching: Digital Engagement and Community Management
With the Covid-19 crisis growing, in-person events and activities are moving online. For some, this is an easy transition because they've been engaging remotely for years. For many others, this is an abrupt and challenging change because digital channels have been used primarily for outbound … [Read more...]
Using Digital Channels in a Crisis: Community Best Practices for Connecting and Collaborating
The coronavirus, and its impact on travel and events, has organizations scrambling to adapt. Digital channels will take up much of the slack by providing alternative ways to connect. Online community professionals are experts in helping organizations engage online, whether with customers or … [Read more...]
Managing Teams Who Are Suddenly Remote
The dramatic spread of COVID-19 is making people scramble. Colleges and Universities are transferring to virtual learning. Employers are shutting offices and encouraging people to work from home in industries where that is possible. Events and conferences are being canceled. People are starting to … [Read more...]
Measuring Networked Leadership
For many years, I had an uncomfortable relationship with the word 'leadership'. It seemed vague, imprecise and conflated with 'executive', especially in corporate settings. It certainly didn't apply to me. Then I was an executive and I still think of myself as a leader. To me, it felt like the word … [Read more...]
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