If there are aspects that are measured either through a sentiment survey or functionality, make sure that they’re highlighting cultural elements, and have a mechanism to gather that feedback. Ashleigh Brookshaw, M.A. As a member of the 2023 State of Community Management Advisory Board, Ashleigh … [Read more...]
Three Ways to Improve Your Community’s Culture
The Community Maturity Model’s™ Culture competency pertains to various aspects of your organization or community’s habits, motivators (intrinsic and extrinsic), social norms, communication, decision-making processes, development processes, and learning approaches. By recognizing and anticipating … [Read more...]
Anne Larsen on Community Culture
Community Conversations is a long-running podcast highlighting community success stories from a wide variety of online community management professionals. Episode #83 of Community Conversations features Anne Larsen, Applications Consultant at Grundfos. On this special State of Community … [Read more...]
Using Online Community to Transform Internal Culture and Communications
Humana is a healthcare company that has transitioned through its 50+ years from operating nursing homes to operating hospitals to offering health insurance to millions of people. In recent years, Humana has focused its efforts on the senior population through Medicare Advantage products, as well as … [Read more...]
Measuring Engagement and Culture: TheCR’s Community Engagement Framework
How do you measure engagement? or culture? The state of the art in measuring engagement is to measure click-throughs. That’s not asking very much. And it certainly won’t get you to collaboration, co-creation or innovation. Far too often engagement is thought of as one specific activity and therefore … [Read more...]
The Link Between Communities and Culture Change
By Rachel Happe, Co-Founder, The Community Roundtable This month, at JiveWorld, I presented Becoming a Community Ninja: 5 Secrets of Community Black Ops. One of those secrets was using communities to create culture change. Most organizations do not understand how powerful communities can be in … [Read more...]
Executive Engagement Matters
By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable. We've heard a lot of talk in the last few weeks about the link between executive support and community success It seems like executive adoption is on the mind of many community practitioners, and with good reason. In … [Read more...]
