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Crisis Engagement Guidelines

March 25, 2020 By Rachel Happe

Crisis Engagement Guidelines

As a rule, community professionals work to minimize their engagement in a community, preferring to focus on orchestrating and designing the environment, so others engage. In a crisis, however, stepping in and providing a steady, moderating voice is required as anxiety takes hold. Crisis engagement … [Read more...]

Community Management Best Practices, Community Manager Role, Leadership, Moderation
crisis management

Dos and Don’ts for Happy and Healthy Community Moderation

November 13, 2017 By Jerry Green

how to moderate an online community

We all know that a community manager’s to-do list can be daunting, if not paralyzing, at times. But what about a community moderator? Community moderation can be just as demanding. For several years, I was the one and only official member of the community “team” for a large company. Among my many … [Read more...]

Community Management Best Practices, Moderation
best practices, community management, governance, moderation

Three ways to maintain a positive tone in your online community

November 7, 2017 By Jerry Green

how to moderate an online community

For anyone who manages or moderates an online community, you know that sustaining a positive tone can sometimes be a challenge. Members view it as a safe place to provide feedback, vent their frustrations, and have their voice be heard. It’s not always pretty. In a past life, I managed a large … [Read more...]

Community Management Best Practices, Moderation
community management, governance, guidelines, moderation, tone

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