The 2011 State of Community Management report has received far reaching interest and support. Part of what makes the State of Community Management report so compelling is the aggregation of practitioner voices. Last week we were thrilled to have Dan Brostek, social business leader at Aetna, and … [Read more...]
#SXSWLurkers – My Experience on a Panel at SXSW
I had the opportunity to present at South-by-Southwest Interactive this year for the first time. I shared the stage with three friends and former colleagues for "Lurkers: Your Most Valuable Community Members." We offered up this … [Read more...]
5 Risks of Having A Community Without Management
Megan Smith, the community manager at Ovation TV, and I presented this week at the Online Marketing Summit on the fundamentals of community management. It gave me the chance to revisit and refresh my thinking. As part of the exercise, Megan and I identified the most common risks of having a … [Read more...]
Upcoming Events
We host weekly events including Work Out Louds, Ask Me Anythings, and Happy Hours alongside our regular member programs like Roundtable Calls, Platform Briefs, and more. We also host a number of live community management events like our annual Connect event held each Fall. View our entire … [Read more...]
Eight Competencies to Socializing Your Organization
The social media and community space is transitioning from a nice thing to do to an operational discipline across teams/groups/the organization. That transition is actually pretty difficult and disruptive because it requires cultural, leadership, strategy, workflow, and operational changes. However, … [Read more...]
The Organizational Impact of Social Media
I've already had the opportunity to present twice as the Principal of The Community Roundtable - at PRSA's Digital Impact Conference last week and at a local Girls in Tech event this week. Both were related to how social media was impacting organizations. The PRSA event was great because it is was … [Read more...]
