There has been a lot of talk lately both internally among TheCR team and in the social world about the use of the words Social vs. Networked vs. Collaborative vs Enterprise 2.0. There is even an article titled "Social Business" is Bullshit. And we agree...sort of. Yes, the concept of change … [Read more...]
That All Important First Year For New Community Members
In a past career I was doula, someone who provides pregnant women with informational, emotional and physical support throughout pregnancy, birth and the post-postpartum period. Translation: I know a lot about keeping moms and babies happy, healthy and engaged during those first few days, weeks and … [Read more...]
Help Your Community Team to Hit the Ground Running This Fall
It may not seem like summer is very productive, especially since community engagement can drop off quite a bit. But it often is a period where we have the space to think more strategically about what's needed to 'level up' and increase productivity or quality when the fall schedule bears down on … [Read more...]
Sir Robin: Hero of Community Managers Everywhere
Our logo confuses a lot of people - what do knights and horses have to do with community management? When we originally conceived of The Community Roundtable and the community managers we wanted to serve, the resemblance to Sir Robin in Monty Python and the Holy Grail was striking: To us the … [Read more...]
The Art of Career Preparedness
Today's guest post is from Candis Robinson, our second community manager training scholarship recipient. Candis is transitioning from her position with Apic to venture into freelancing offering social media support for nonprofits and social enterprises. Her goal is to help many more organizations … [Read more...]
Lessons From My Grandfather for Social Business
While community can feel like the "new shiny" catch phrase I like to remember that everything we know about community has already been learned. Our biggest challenge is translating what we already know on building, growing and sustaining thriving and healthy communities to reach our … [Read more...]
Want a Successful Community? Learn to Make Risotto!
Okay, you don't really have to know how to cook. But it may help in this case. Last week at Enterprise 2.0 Rachel Happe mentioned that community management is like making risotto. She wrote about this a few years ago and I like her take but I think you can also expand on it a bit: You need a … [Read more...]
Taking Time Away From Your Community
Yesterday I listened in on the twitter chat #cmgrchat which discussed community management specifically for customer service communities. During the one-hour chat the moderators ask 4 questions typically. One question took me back to my days in the work/life field. The question was: When taking … [Read more...]
Brainyard’s Community Manager Webinar: Your Questions Answered
Wow! What a great webinar we were part of yesterday. I presented alongside Sandy Carter of IBM and we had a great conversation about community management and community managers. Thank you to the many great people from a wide variety of companies on the call, some of whom are just starting out on … [Read more...]
2012 SOCM: Moving from Hierarchy to Emergent Community
The 2012 State of Community Management report has a lot of information in it and at 57 pages it is beefy. To those of you who have digested the entire document, thank you and nicely done! But we also know it is a lot to wade through so we will be doing a series of blog posts to better show you the … [Read more...]
