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Building Strategic Maturity and Securing Budgets

January 8, 2025 By Jim Storer

Community programs are evolving rapidly (as always!), with organizations increasingly recognizing the importance of having an approved, operational, and measurable strategy (spoiler alert - an approved strategy is one of the criteria for our best-in-class community segment). This shift is evident in … [Read more...]

What’s in a name? Best-in-Class Communities

November 25, 2024 By Jim Storer

best-in-class communities

Over the years, we've highlight "Best-in-Class" communities in our State of Community Management Research. The Best-in-Class defines a segment of respondents to the State of Community Management 2024 survey that represent a mature, effective online community program. Our reporting directly … [Read more...]

More Signal, Less Noise – The State of Community Management 2024

November 13, 2024 By Jim Storer

Welcome to the 15th edition of the State of Community Management research, brought to you by The Community Roundtable! We are thrilled to share this year's research report - the State of Community Management 2024 with you. When we first published the State of Community Management research in … [Read more...]

What’s the best way to spend your content and programming budget?

December 5, 2023 By Jim Storer

The Community Maturity Model’s™ Content & Programs competency concerns the twin foundational pillars of any thriving community program: content and programs. These are the essential components that attract and retain members. High-quality content is critical to create interest and engagement … [Read more...]

Focus on relationships to build strong communities.

November 30, 2023 By Jim Storer

Kyle Pitocchelli is a business strategist and coach, a design thinker, and a functional movement coach. As a member of our Research Advisory Board, he offered guidance and expertise on our community management competency data. Here he shares three thought on the state of community management as … [Read more...]

Three Trends in Community Management in 2023

November 13, 2023 By Jim Storer

Community is an always-evolving field. Explore three trends on community management in 2023 with this detailed look at how community professionals self-report on their program. Our research shows that community teams are not immune to the global economic slowdown and staffing cuts seen in 2023, … [Read more...]

Communities are behavior change-makers.

August 7, 2023 By Jim Storer

Communities are behavior change-makers

Communities are behavior change-makers. When you give people a faster, easier, or more effective way to do something, they typically adopt this new approach. Our 2023 State of Community Management research showed that external-facing communities continue to grow across nearly all behaviors we index. … [Read more...]

Community Ecosystem Map: My framework for mapping content and programs

June 12, 2023 By Jim Storer

Community Ecosystem Map

Bri Leever, Community Builder and Contributor to the 2023 State of Community Management Report shared her framework for planning effective content and programs - the Community Ecosystem Map. Call to Action At the top is where we put the three calls to action. I like to start with 1) get … [Read more...]

Growing Organizational Interest in Community Metrics

May 22, 2023 By Jim Storer

Growing Organizational Interest in Community Metrics

The Metrics & Measurement competency of The Community Maturity Model™ helps organizations understand the “why” of social approaches and the results they see when they do. Community teams are often responsible for collecting, analyzing, and reporting back to the organization, which evolves as the … [Read more...]

Don’t Let Your Community Get Stale

February 21, 2023 By Jim Storer

Don’t Let Your Community Get Stale

The Tools competency of the Community Maturity Model™ considers the technical architecture of an organization, and how social technologies and community tools fit into it. Tools can be anything that provides efficiencies or leverage and require investment (both for the tool itself and for the … [Read more...]

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