The Community Roundtable

Empowering global community leaders with research-backed resources, training, and tools.

Melissa Westervelt on Policies and Governance

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Community Conversations is a long-running podcast highlighting community success stories from a wide variety of online community management professionals. Episode #89 of Community Conversations features Melissa Westervelt, Product Manager, Digital Engagement at Cambridge Associates. On this … [Read more...]

Interested in Growing Your Community? Become an Enabler!

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Community managers are often connectors by default - it takes a certain type of person to excel at the role. People with high EQ tend to thrive. Our research has shown that community leaders with a network of communities are more likely to provide enabling resources to their organization than … [Read more...]

Help Community Programs Scale

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The Policies & Governance competency of the Community Maturity Model™  details operational guidelines for successful online community programs. Policies refer to how a community interacts and can be divided into two areas: Terms of service - How a community is managed in legal … [Read more...]

Kelly Munro on Content and Programs

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Community Conversations is a long-running podcast highlighting community success stories from a wide variety of online community management professionals. Episode #87 of Community Conversations features Kelly Munro, Community Team Lead, Xero. On this special State of Community … [Read more...]

Community Teams are Growing

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The Community Management competency of the Community Maturity Model™ involves everything that ensures communities are productive. While community managers come from all walks of life and approach their role differently, they have the same goal: Build healthy, engaged communities where members learn … [Read more...]

Anne Larsen on Community Culture

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Community Conversations is a long-running podcast highlighting community success stories from a wide variety of online community management professionals. Episode #83 of Community Conversations features Anne Larsen, Applications Consultant at Grundfos. On this special State of Community … [Read more...]

Online Communities Drive Business Outcomes

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The Culture competency of the Community Maturity Model™ addresses habits, motivators (intrinsic and extrinsic), social norms, communications, decision-making processes, development processes, and learning approaches in an organization and/or community. Organizations that acknowledge and prepare … [Read more...]

Get Subject Matter Experts Involved

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The Community Maturity Model™’s  Leadership competency includes executive sponsorship, participation in a community program, emergent community leadership, and ties into broader organizational ecosystems. Leadership programs (a.k.a., advocacy, MVP, and superuser programs) are key to … [Read more...]