If you're new to community management and are looking to learn more, you've come to the right place!
What is Community? - Learn how online community is defined by community managers. Even as the discipline of online community management matures we still are often asked, "What is Community?"
The Basics of Community Strategy - Are you just getting started and looking to build your community strategy? Learn more about the value of community and how to build your community strategy.
The Value of Community - Why do communities matter? We share our perspective on the power of online communities to increase collaboration, decrease costs and improve ROI.
Community Management Glossary - This community management glossary provides a list of common terms and acronyms you'll encounter in the community world.
Community Management FAQs - Since we started in 2009, we've answered a lot of community management questions. This list of Community Management FAQs brings the most common questions (and answers) together in one place. Have a question not answered here? Send it to us and we'll add it to the list!
|Community 101 | Internal Community Fundamentals
This course for new community managers outlines the scope of the community manager role in internal communities and provides prescriptive approaches for successful community management.
|Community 101 | External Community Fundamentals
This course for new community managers outlines the scope of the community manager role in external communities and provides prescriptive approaches for successful community management.
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We've spent a decade working with global community leaders fine-tuning the programs, tactics, and tools that make online communities successful. We've distilled the best of these research-backed resources into individual bundles focused on common community challenges.
Click on a bundle to learn more:
Online Community Case Studies
Taking a Community from Hostile to Happy When community sentiment is good, it often gets taken for granted. When it’s bad, it’s clear that it is one of the biggest […]Read More