Nurturing Super Users to Cultivate Success
The Mimecaster Central "Legends" Program rewards the most active community champions who continue to offer Legendary assistance to their peers in their support community.
Learn how they nurture these super users to cultivate customer success.
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Online Community Case Studies
Community Case Study: Heifer International
Using Gamification to Increase Engagement Heifer International is a global nonprofit with a mission to end hunger and poverty while caring for the Earth. For 75 years, they have provided […]
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Community Case Study: Humana, Inc.
Humana is a healthcare company that has transitioned through its 50+ years from operating nursing homes to operating hospitals to offering health insurance to millions of people. In recent years, […]
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Community Case Study: Newark element14
Using ROI to Gain Executive Support Shared by Dianne Kibbey, Global Head of Community and Social Media Element14 is an online community of over half a million engineers, makers, educators and […]
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Community Case Study: Mimecast
Nurturing Super Users to Cultivate Success The Mimecaster Central “Legends” Program rewards the most active community champions who continue to offer Legendary assistance to their peers in their support community. […]
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Community Case Study: Improving Community Sentiment
Taking a Community from Hostile to Happy When community sentiment is good, it often gets taken for granted. When it’s bad, it’s clear that it is one of the biggest […]
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Community Case Study: Carbon Black
Harnessing the Super Power of Community Advocates With a global ecosystem of more than 4,000 customers globally, including 33 of the Fortune 100, Carbon Black knew they needed a way […]
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Community Case Study: Aetna
Ensuring Consistent Brand Voice through Community Governance A community management case study from Tara Autrey, Senior Project Manager, Aetna. Download the Case Study: More Case Studies: Want more community management […]
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Community Case Study: Autodesk
Getting the New Member Experience Right A community case study from Camilo Lemos, Community Manager at Autodesk. Download the Case Study Now: More Case Studies: Want more community management resources like […]
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