The Community Roundtable

Empowering global community leaders with research-backed resources, training, and tools.

User Engagement in Support Communities

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Community Conversations is a long-running podcast series highlighting community success stories from a wide variety of online community management professionals. Episode #103 features Marissa Rogers, Principal Knowledge Management Specialist at Pegasystems. Hosts Jim Storer and Shannon Abram … [Read more...]

Automation and AI in Online Communities

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Community Conversations is a long-running podcast series highlighting community success stories from a wide variety of online community management professionals. Episode #102 features Jessica Langston the Senior Director, Community at Autodesk. Hosts Jim Storer and Shannon Abram chat … [Read more...]

Authentic Engagement in Online Communities

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Episode #101 features Penny Schnarrs, Director of Community Relations and Strategy at the Association of American Medical Colleges (AAMC). Hosts Jim Storer and Shannon Abram chat with Penny about community building and virtual engagement with a medical organization. She shares strategies for … [Read more...]

The Intersection of Learning and Communities

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Drum roll please! We've officially hit triple digits! Today, we're celebrating a major milestone – the 100th episode of the Community Conversations podcast! It's hard to believe it's been 15 years since we embarked on this podcasting journey together. From the very first episode, in 2009 (with … [Read more...]

Community Building for Associations

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Episode #99 of Community Conversations features Catherine Hackney, an online community consultant specializing in association member communities with Confident Communities Consulting. Catherine discusses the importance of online communities for associations and non-profits. Catherine shares … [Read more...]

Melanie Binder on Community Technology Platforms

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Episode #98 of Community Conversations features Melanie Binder, Senior Manager, Community and Council Engagement, who discusses her work at Healthcare Financial Management Association (HFMA) and how she developed and launched a hybrid community platform for their members, and best practices … [Read more...]

Leveraging Data Analytics for Community Success

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Community Conversations is a long-running podcast series highlighting community success stories from a wide variety of online community management professionals. Episode #97 of Community Conversations features Chris Catania, Head of Community at Esri. Hosts Jim Storer and Shannon Abram … [Read more...]

Using MVPs to Power Effective Communities

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Community Conversations is a long-running podcast series highlighting community success stories from a wide variety of online community management professionals. Episode #96 of Community Conversations features Michelle Mathias, Manager, Community Experience and Programs (Esri … [Read more...]

Community Building at USAA

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Community Conversations is a long-running podcast series highlighting community success stories from a wide variety of online community management professionals. Episode #94 of Community Conversations features Michelle Sneck, Ph.D., Community Builder, Data Literacy Advocate, Host of the … [Read more...]