Join the community experts at The Community Roundtable as they chat about online community management best practices with a wide range of global community professionals. Topics include increasing online audience engagement, customer experience, finding and leveraging executive stakeholders, defining and calculating online community ROI and more.
Episode #67 features Brian Oblinger.
In this episode of the podcast, Brian shares his perspective on why customer experience is a powerful brand differentiator. He also discusses how community programs can impact the end-to-end experience for customers, members, employees, and the power of communities at scale.
About Conversations with Community Managers*
To better reflect the diverse conversations our podcast covers we’ve changed the name of our long-running series to Community Conversations.
Community Conversations highlights short conversations with some of the smartest minds in the online community and social business space, exploring what they’re working on, why they do what they do, and what advice they have for you.
These episodes are a great way to begin to understand the nuances of community strategy and management.
Each episode is short (usually less than 30 minutes) and focuses on one community management professional.