The Community Roundtable

Strategies, Tools, and Professional Development for Community Leaders

  • Who we are
    • Our Values
    • Our Team
    • Our Clients
      • Client Success Stories
      • Member Advisory Board
    • In The Media
      • News
    • TheCR Awards
      • TheCR Awards 2020
      • TheCR Awards 2019
      • TheCR Awards 2018
      • TheCR Awards 2017
  • What we do
    • Benchmarking and Audits
      • Community Performance Benchmark
      • Community Readiness Audits
      • Community ROI Calculator
      • The Community Score
    • Models and Frameworks
      • Community Maturity Model
      • Community Engagement Framework
      • Community Skills Framework
      • The Social Executive
    • Research
      • The State of Community Management
        • SOCM 2021
        • SOCM 2020
      • Community Careers and Compensation
      • The Community Manager Handbook
      • The Social Executive
      • Special Reports
    • Training and Events
      • Upcoming Events
        • Engagement That Scales
      • TheCR Connect
        • TheCR Connect 2020
        • TheCR Connect 2019
        • TheCR Connect 2018
        • TheCR Connect 2017
      • Community Solutions Showcase
        • Community Solutions Showcase 2020
        • Community Solutions Showcase 2019
      • Training
      • Resource Bundles
    • Resources
      • Vendor Resource Center
      • Community FAQs
      • Community Management Podcasts
        • Conversations with Community Managers
        • Engagement That Scales Podcast
      • Community Management Jobs
        • Job Board
        • CMGR Profiles
      • Community 101
        • Community Management Glossary
        • Community Management FAQs
      • Case Studies
      • Community Webinars
  • Who we serve
    • Community Managers
    • Community Program Owners
    • Community Executives
  • TheCR Network
    • Member Login
    • Join TheCR Network
    • TheCR Network Use Cases
    • Roundtable Call Library
  • TheCR Library
    • Subscriber Login
    • Subscribe to TheCR Library

Conversations with Community Managers – Brian Oblinger

April 16, 2020 By Shannon Abram

Brian Oblinger - Customer Experience

Join the community experts at The Community Roundtable as they chat about online community management best practices with a wide range of global community professionals. Topics include increasing online audience engagement, finding and leveraging executive stakeholders, defining and calculating online community ROI and more. 

Episode #67 features Brian Oblinger.

In this episode of the podcast, Brian shares his perspective on why customer experience is a powerful brand differentiator, how community programs can impact the end-to-end experience for customers, members, and employees, and the power of communities at scale.

Listen Now:

https://media.blubrry.com/608862/p/communityroundtable.com/wp-content/uploads/2020/04/BrianOblinger_April2020.mp3

Podcast: Play in new window | Download

Subscribe: RSS

Find more episodes.

Faces of Community Management, Fun Stuff, TheCR Podcasts
community executives, community managers, customer experience, cx, podcast

About Shannon Abram

I love dogs, drinks, and the oxford comma. Writing from the great commonwealth of Massachusetts, I almost definitely need a nap.

comments powered by Disqus
Subscribe to Our Newsletter
Community best practices

ABOUT US
Our Values
Our Team
Our Clients
TheCR Awards

RESOURCES
Vendor Resource Center
Podcasts 
Job Board
Community 101
Case Studies
Webinars
Upcoming Events

PRODUCTS AND SERVICES
Benchmarking and Audits
Models and Frameworks
Research
Training and Events

 

RESOURCES BY AUDIENCE
Community Managers
Community Program Owners
Community Executives

QUICK LINKS
Blog
Newsletter
About TheCR Network / Member Login
About TheCR Library / Subscriber Login
About TheCR Academy / Learner Login

test

Copyright © 2021 The Community Roundtable | Built by Anchored Design· Genesis Framework