Welcome to the latest episode in our community management podcast series, “Conversations with Community Managers.”
Join TheCR’s Shannon Abram as she chats with Rachel Happe, Principal and Co-Founder of The Community Roundtable, and Jeff Ross, Community Manager at Humana about the State of Community Management 2019 report.
In Episode #59, Rachel and Jeff discuss key finding #1 from the 2019 research: Communities Propel Engagement
Jeff shares a look at how he uses the State of Community Management research, as well as ways he drives engagement in the Humana community.
Download the SOCM 2019 Report for Free
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