Welcome to the latest episode in our community management podcast series, “Conversations with Community Managers.”
Join TheCR’s Shannon Abram as she chats with Rachel Happe, Principal and Co-Founder of The Community Roundtable, and Peter Broadley, Manager, Community Development and Engagement at CSA Group about the State of Community Management 2019 report.
In Episode #57, Rachel and Peter discuss key finding #2 from the 2019 research: Communities Transform Organizations.
Peter shares best practices for organizational transformation, and an inside look at how the CSA Group team has leveraged its online community to advance complex problems. Peter also shares the process he took to help his executives understand the value of community, and get their on-going support.