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Friday Roundup – Improving Community Sentiment

April 29, 2016 By Shannon Abram

By Shannon Abram, The Community Roundtable

Case Study: Improving Community SentimentIf you’ve even managed a community you know – things can go from happy to hostile quickly. The world is dark and full of trolls! This week my colleague Jillian shared an amazing case study profiling a client that tackled this exact issue – with incredible results.

You can download the free community management case study “Improving Community Sentiment Improving Community Sentiment: Taking a Community from Hostile to Happy” here. You’ll not only get access to a great community success story, but also the tactical approaches that Jillian and the client team used to drastically improve the community environment.

What We Are Reading This Week:

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Tweet of the week!

Improving Community Sentiment: Taking a Community from Hostile to Happy – Great case study on changing a negative community environment.

Channeling Change: Making Collective Impact Work – An interesting look at how different size/shape orgs are implementing a collective impact approach to solve large-scale social problems.

TheCR Network Sneak Peek: April 2016 – Community pro Hillary Boucher shares an inside look at the highlights of April programming in TheCR Network.

How Optimizely Launched a Re-Designed Community Site that Tripled New Member Registrations – Great use case profile here!

How to Get Employees to Fill In Their Directory Profile – Sounds easy, but any community manager knows it is NOT!

Email Is a Colossal Time Suck, More Research Confirms – Um. Yup.

New Community Manager and Social Media Jobs:

  • Enterprise Community and Knowledge Manager – CommVault Systems – Tinton Falls, NJ
  • Internal Communications Manager – Athenahealth – Watertown, MA
  • Community Manager – Higher LOGIC – Arlington, VA
  • Community Manager  Connecture – Brookfield, WI
  • Social Media/Community Manager – Japan Crate – San Francisco, CA
  • Social Media / Community Manager – Ascent – San Francisco, CA
  • SOCIAL MEDIA COORDINATOR (CONSULTANT) – Frank PR – Entertainment and Media Industry – New York City, NY
  • Senior Manager, Social Media – Kaplan Test Prep – New York City, NY
  • Social Media / Community Manager – Ascent Services Group – San Francisco, CA
  • Social Media Leader – Nintendo – Redwood City, CA
  • Social Media & Community Manager – Cybereason – Boston, MA
  • Community Manager – Boardontrack – Concord, MA
  • Social Media & Community Manager – Zoosk – San Francisco, CA

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About Shannon Abram

I love dogs, drinks, and the oxford comma. Writing from the great commonwealth of Massachusetts, I almost definitely need a nap.

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