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Platform and Technology Resources

Articles
Podcasts
Case Studies
Research

The community technology landscape is constantly evolving, stay up to date here.

While we believe that technology ≠ community, a thoughtful community technology strategy ensures that you have the technology in place to create an effective and elegant community solution. Use the Community Technology Framework™ in conjunction the community platform and technology resources below to ensure you are building best-in-class community programs using common language.

community technology framework - community platform and technology resources

Articles

Four Tips for Selecting a Community Technology
Four Tips for Selecting a Community Technology
Beyond ChatGPT: Four Generative AI Tools for Community Managers
Beyond ChatGPT: Four Generative AI Tools for Community Managers
Want to learn more about the impact of AI on online community management? Check out this post Four AI Prompts for Community Managers or search “AI” in the search tool above!
3 Challenges of Using Generative AI in Community Management
Four Ways Generative AI Can Help Community Managers
Four Ways Generative AI Can Help Community Managers
Four AI Prompts for Community Managers
Four AI Prompts for Community Managers
Five Tips for Community Managers Getting Started with ChatGPT
What is Generative AI and Why Does it Matter to Community Managers
TIL: ChatGPT Doesn’t Want Your Community Jobs
TIL: ChatGPT Doesn’t Want Your Community Jobs
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Podcast Episodes 

Community Conversations - Episode #91 - Catherine Hackney on Community Tools
Catherine Hackney on Community Tools
Community Conversations – Episode #88: Adam Ballhaussen on Technology Integration and Optimization
Adam Ballhaussen on Technology Integration and Optimization
Community Conversations – Episode #86: Tim Bamber on Automation Tools
Tim Bamber on Automation Tools
Community Conversations – Episode #85: Dianne Kibbey on Community Migrations
Dianne Kibbey on Community Migrations
Lili McDonald on Being Comfortable with Community Technology
Lisa Allison on Migrating Community Platforms
Lisa Allison on Migrating Community Platforms

Case Studies

Using Rewards Programs to Drive Engagement
Using Gamification to Increase Engagement In Online Communities
community case study
Driving Community Participation and Engagement With Gamification

Research

State of Community Management 2023
State of Community Management 2023
Meaningful Change Management
Meaningful Change Management
Community Technology Framework™

Want more resources to help improve your online community engagement?

community platform and technology resources - resources bundle

Technology Resource Bundle

Want to learn how gamification increases engagement in your community? Want to know all of the different techniques to make your community fun and challenging and see examples of gamification in the wild?

The Gamification, Recognition, and Rewards Resource Bundle in TheCR Library includes resources focused on getting the most out of your community technology platform. The resource bundle is a living asset, with new content added throughout the year.

Subscribe to the resource bundle for just $150/annually or access all assets in TheCR Library for just $30/month. 

Community Engagement Resources - TheCR Library

TheCR Library

Subscribe to TheCR Library and get unlimited access to our best-in-class research, online community benchmarks, and proven frameworks and models, all refreshed monthly.  Resources include hundreds of case studies, tools, templates, and more.

Access all assets in TheCR Library for just $30/month.

Community Engagement Resources - TheCR Network

TheCR Network

TheCRNetwork is the private, confidential membership organization for people leading the online community and change management efforts at global organizations. Members have unlimited access to live programming, training, discussion groups, community concierge services, and all our learning resources for one annual membership fee.

Membership in TheCR Network starts at $,1.995/year. Discounted memberships are available for non-profit organizations. Email us to learn more.

Community best practices

Resources for the people who build online communities.

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