In the landscape of community management, two fundamental pillars stand tall: content and programs. The Community Maturity Model™ emphasizes that these elements are crucial for attracting and retaining members within a vibrant and thriving community. High-quality content generates interest and … [Read more...]
Building a Strong Foundation: The Importance of Policies and Governance in Community Management
Policies and Governance are crucial to ensuring stability and long-term success. The Community Maturity Model’s™ focus on this competency highlights that while engaging content and programs are essential, the underlying framework that governs community interactions is just as … [Read more...]
No Question Left Behind: Transforming Community Engagement Through Effective Communication
Member engagement is crucial for any online community. At Constant Contact, they’ve implemented an innovative initiative called “No Question Left Behind,” which focuses on enhancing the user experience by ensuring that every question from their community members is answered promptly and accurately. … [Read more...]
Embracing AI and Integration: Trends in Community Technology
As we move into 2025, it's evident that community teams are increasingly recognizing the transformative potential of artificial intelligence (AI). While our previous reports didn't delve into this significant landscape, this year's findings highlight a growing trend: organizations are actively … [Read more...]
Scalable Self-Service in Online Communities
Analog Devices, Inc.'s EngineerZone® is a support community that enables customers to engage online with ADI experts and fellow engineers to find answers to complex and frequently asked technical product and application questions. Challenge: Educate educate existing and potential customers in a … [Read more...]
The Importance of Framing Community Value for Executive Buy-In
As community leaders, one of our biggest challenges is conveying the importance of our community ecosystems to executives, especially when it comes to securing funding for growth. Framing the community narrative in a way that ties community engagement and activity directly to business goals is … [Read more...]
Nurturing a Thriving Community: Insights from UiPath
Andreea Tomescu is the Senior Community Manager at UiPath. She shares insights into the dynamic UiPath Community, a thriving ecosystem that embodies the transformative power of automation and artificial intelligence. With over three million members worldwide, this community serves as a space for … [Read more...]
Navigating Community Management Challenges
Community teams are facing a notable decrease in staffing levels compared to years past. Organizations across various sectors are implementing budget cuts, even among those with best-in-class community programs. This situation suggests that while community teams are valued, they are not immune to … [Read more...]
Building Connections Through Community: Esri’s Storytelling Initiative
In an era where digital connections are more important than ever, Esri stands out as a best-in-class example of innovative community engagement. As the global leader in geographic information system (GIS) software, Esri has long been committed to harnessing the power of geographic science and … [Read more...]
Driving Engagement and Innovation in the UKG Community: A Strategic Success Story
Meet Allison Brotman: Name: Allison BrotmanTitle: VP, Learning and CommunityOrganization: UKG As the VP, Learning and Community, Allison Brotman leads the charge in fostering customer learning and engagement at UKG. Her mission? To ensure customers not only adopt but actively engage with the UKG … [Read more...]
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