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Why Extensibility Matters for an Online Community Platform

October 6, 2022 By Guest User

As you know, your organization isn’t sitting still. And neither are your community members or
customers. Business goals change and evolve, as do your challenges, and success means adapting,
evolving, and growing as time goes on.

This guest post is sponsored content provided by Verint. Learn more about Verint here.


The same can be said for your online community platform, which isn’t meant to be a set-in-stone tool.
You need a solution that’s a foundation for self-service, customer success, and a better customer and
employee experience that can also expand and evolve in tandem with the growth of your organization
and the needs of the people who’ve come to rely on the community platform.

With Verint Community, we believe you need a “futureproof” community platform that’s built for the challenges and the changing environment that await you in the years to come. When we look at the community marketplace, we see plenty of basic solutions that may look nice at first but lack the ability to expand in functionality and scale. Many of these DIY platforms might be for something like a hobbyist community and rely heavily on a static set of functionalities that likely includes blogs, forums, and articles, but they aren’t very customizable for specific needs.

Then there’s the higher-level, pre-packaged solutions. These often provide a good starting point and have more capability and features but rely too heavily on a one-size-fits-all approach. When it comes to an online platform, this is a significant issue, because a community needs to be flexible to match the brand, personality, and specific customer needs that are unique to each organization. If you’re not able to customize, extend, and optimize your community – you’re not using a futureproof solution.

A futureproof community prioritizes extensibility

Verint Community is an enterprise-level online community platform in that it gives you everything you
need to get started but is also extensible in that it provides limitless customizations and integrations.
The open-API structure of Verint Community means that your organization can add features that meet
its needs and isn’t stuck with a set of pre-determined use cases and functions. This includes integrating
third-party channels, like social media and private messaging, video platforms, enterprise systems,
native mobile applications, workforce management tools, and your company’s customized applications.

Here’s a few ways that customers can futureproof their community and platform strategy by making the most of Verint Community’s extensibility through open API integrations:


Huddles: When users are engaging with private online community, they should be able to have their
conversations within the platform, rather than having to connect on another app. By using a Huddles
plug-in, Verint Community allows for one-on-one calling between users, group calls and meetings, and
special event capabilities that are perfect for influencers. The Huddles plug-in was developed by Verint
partner 4Roads and keeps the discussion within the community, which is especially valuable for
organizations using their community for online events, training sessions, personalized support, and
meeting needs all within Verint Community.

Mobile App: Verint’s partner 4Roads recently developed an easy-to-use mobile app that allows your
users to take your community with them on the go. This app is customizable to meet your branding
specifications, includes push notifications, a dynamic activity feed, and a sleek user interface.

Slack: Slack, of course, has become a must-have for many organizations who use it for project
management, team communication, or maybe just as a chat tool. By integrating Slack into your Verint
Community, your content shares are synchronized between the two applications. The Slack Integration
add-on created by Verint partner Social Edge Consulting features slash commands, allowing users to
interact with Slack by sending messages through a bot. This integration is just one of the ways in which
Verint Community can work with your existing tools, so you don’t have to abandon successful tools, but
rather bring them into the fold of your community.

Again, a futureproof community platform is one that’s adaptable, flexible, and ready for what’s to come on the horizon. At Verint, we see this extensibility as key to a successful community experience for your customers and employees, while also benefitting your bottom line.

Explore Verint Community’s features and get a demo right here.

Dianne Kibbey on Community Migrations

October 4, 2022 By Jim Storer

Community Conversations is a long-running podcast highlighting community success stories from a wide variety of online community management professionals.

Episode #85 of Community Conversations features Dianne Kibbey, Global Head\VP of Community and Social Media, Newark Electronics.

Dianne shares a look at how they choose a new community platform, and what the timeline looks like for a major community migration. She also chats about how her community uses google translate to connect their global member community.

This episode of Community Conversations is sponsored by Verint.

Listen to Dianne Kibbey on Community Technology

https://media.blubrry.com/608862/thecr-podcasts.s3.us-east-1.amazonaws.com/CommunityConversationsDianneKibbeyVerint_Edited.mp3

Podcast: Play in new window | Download

Subscribe: Spotify | RSS

Questions we cover in Episode #85:

  • What was one of the biggest considerations when choosing a platform?
  • How do you measure the number of registered members?
  • Have you found a programming that transcends geographical differences in language?
  • What were some of the major milestones along the way and how long was the overall migration process?
  • How can you clean up the cobwebs in your online community?
  • What were some of the key aha moments in making this change?

About Dianne Kibbey

Dianne leads global social media marketing and the strategy\operations of the largest online community for electronics engineers and makers for Premier Farnell, a global B2B distributor of electronic components. Dianne has over 15 years of experience leading industry-recognized innovation and launch strategies for business, online communities (internal and external), unique content marketing programs, and social media strategies. She is a strong leader, recognized for building highly effective and diverse technical development and business teams with the ability to speak both business and tech to ensure maximum benefit. Dianne is exceptionally skilled at marketing to highly technical audiences.

About Newark Electronics

Newark is a high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair.

Global access, with service that’s close to home

Newark has operations in the US, Canada and Mexico, serviced from our regional distribution hub in South Carolina. We are committed to supporting local language, currency, product and shipment needs across North America and around the world. As part of Farnell’s global operations, our access to stock and stronger relationships with suppliers, we are better able to serve your needs.

A commitment to innovation that powers change

We have a history of innovation and have developed many industry firsts that save precious time for our Design Engineer customers, such as the first online Community for engineers – element14. More recently we continue to bring the latest technologies to market, from development tools that speed up the design process to modular devices that engineers can quickly and easily build into their devices and the latest in easy-to-deploy artificial intelligence.

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