Check out how customer support organizations across industries use online community programs to engage with their audience and improve the customer experience.You know community is important, but what is the actual impact of a mature, well-resourced community program?Community programs … [Read more...]
How to Build a Community-Based Support Model: A Webinar with Ian White
By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable.Last week we were lucky enough to have Ian White, manager of support at Rackspace join us for our monthly Community Manager Spotlight webinar. Ian and his team have down amazing things with their support community - … [Read more...]
Interview with a Community Veteran – Michael Pace
By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable.Our last interview with a community veteran is with one of our earliest members and most vocal supporters - Michael Pace. Michael has worked tirelessly to advance the ideas and practice of community customer support … [Read more...]
Celebrating Community Success – Ian White (Rackspace)
By Hillary Boucher, Community Manager at TheCR Network.As community manager of TheCR Network – our peer network of social business and community leaders – one of the things I love is celebrating our members' successes with them. We know the many challenges our members face as they work to … [Read more...]
