Check out how customer support organizations across industries use online community programs to engage with their audience and improve the customer experience. You know community is important, but what is the actual impact of a mature, well-resourced community program? Community programs … [Read more...]
Engagement That Scales Podcast – Episode #8: Lakshmi Balachandra on Adaptive Language
In episode #8, Rachel is joined by Lakshmi Balachandra to chat about using adaptive language to more effectively connect with your audience. Every week Rachel Happe chats for 30 minutes with a new guest – no script, no rules. Rachel and Lakshmi talk about how improv classes might … [Read more...]
Engagement That Scales – Podcast Episode #6: Heather McGowan on the Adaptation Advantage
In episode #6, Rachel is joined by Heather McGowan to chat about her new book, The Adaptation Advantage, and the opportunities that lie in change. Every week Rachel Happe chats for 30 minutes with a new guest – no script, no rules. Future-of-work strategist Heather E. McGowan helps … [Read more...]
Engagement That Scales: Heather McGowan
Join Rachel Happe for a weekly live conversation with a new special guest every week! She'll be joined by community professionals. industry experts, and global thought leaders to explore a different topic each week. Including timely ideas like: Bringing events & workshops … [Read more...]
Engagement That Scales – Alan Pelz-Sharpe
Join Rachel Happe for a weekly live conversation with a new special guest every week! She'll be joined by community professionals. industry experts and global thought leaders to explore a different topic each week. Including timely ideas like: Bringing events & workshops online … [Read more...]
Leading Compassionately Through a Crisis
In episode #4 Rachel is joined by Gretchen Schmelzer, to discuss ways being an effective leader in times of crisis. Every week Rachel Happe chats for 30 minutes with a new guest – no script, no rules. Working from home is one thing, managing from home is another. How do you know you are … [Read more...]
Creating Safe Spaces for Online Learning with C.C. Chapman
In episode #2 Rachel is joined by C.C. Chapman, to discuss the implications and challenges of the sudden shift to distance learning. Every week Rachel Happe chats for 30 minutes with a new guest – no script, no rules. Some people have been working online and remotely for years. Others, not … [Read more...]
Four Ways Online Engagement Impacts Members
All engagement is not the same...and different engagement behaviors generate different outcomes. Engagement is challenging to measure because engagement is not a single action, but a range of behaviors. Without getting more specific about what kind of engagement is meaningful – and what … [Read more...]
Webinar: Unlocking Community Engagement
Great engagement can be the differentiator between stagnation and growth for a brand. Communities are a proven catalyst in propelling engagement if driven properly. In recent research, the impact of a community with advanced strategy was 100% positive. Khoros has collaborated with The Community … [Read more...]
Community Management Skills That Matter: Engagement
Engagement: The day-to-day lifeblood of communities Engagement skills are likely what comes to mind when one pictures the life of “typical” community manager, and these daily skills are indeed what helps communities form and grow. Engagement skills are a core community management skills family for … [Read more...]
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