Check out how customer support organizations across industries use online community programs to engage with their audience and improve the customer experience.You know community is important, but what is the actual impact of a mature, well-resourced community program?Community programs … [Read more...]
Engagement That Scales: Heather McGowan
Join Rachel Happe for a weekly live conversation with a new special guest every week!She'll be joined by community professionals. industry experts, and global thought leaders to explore a different topic each week. Including timely ideas like:Bringing events & workshops … [Read more...]
Engagement That Scales – Alan Pelz-Sharpe
Join Rachel Happe for a weekly live conversation with a new special guest every week!She'll be joined by community professionals. industry experts and global thought leaders to explore a different topic each week. Including timely ideas like:Bringing events & workshops online … [Read more...]
Creating Safe Spaces for Online Learning with C.C. Chapman
In episode #2 Rachel is joined by C.C. Chapman, to discuss the implications and challenges of the sudden shift to distance learning.Every week Rachel Happe chats for 30 minutes with a new guest – no script, no rules.Some people have been working online and remotely for years. Others, not … [Read more...]
Four Ways Online Engagement Impacts Members
All engagement is not the same...and different engagement behaviors generate different outcomes.Engagement is challenging to measure because engagement is not a single action, but a range of behaviors. Without getting more specific about what kind of engagement is meaningful – and what … [Read more...]
Webinar: Unlocking Community Engagement
Great engagement can be the differentiator between stagnation and growth for a brand. Communities are a proven catalyst in propelling engagement if driven properly. In recent research, the impact of a community with advanced strategy was 100% positive.Khoros has collaborated with The Community … [Read more...]
Community Management Skills That Matter: Engagement
Engagement: The day-to-day lifeblood of communities Engagement skills are likely what comes to mind when one pictures the life of “typical” community manager, and these daily skills are indeed what helps communities form and grow. Engagement skills are a core community management skills family for … [Read more...]
CMGT 101: Why use storytelling in your online community?
Note: This content appears in a slightly different form in our ebook: CMGT 101: 17 Community Leaders Share Their Secrets for Success. CMGT 101 is packed with engagement ideas, governance tips, career advice, and more from community leaders working at innovative organizations like CA Technologies, … [Read more...]
Susan Cato, ASPB
Welcome to the latest episode in our community management podcast series, “Conversations with Community Managers.”Join TheCR’s Jim Storer and Shannon Abram as they chat with community managers from a variety of industries about their community journey. They ask the community questions you want to … [Read more...]
Community Engagement Resource Bundle
If I had a nickel for everytime someone said, "Really, I didn't know you could find THAT in TheCR Network!" I'd have a really big pile of nickels. So, in an attempt to peek behind the proverbial curtain I wanted to share a look at one of the most used parts of the Network - our resource … [Read more...]
