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3 Customer Engagement Tips from Powerschool, Tealium Education, and Acer

December 3, 2020 By Shannon Abram

3 Customer Engagement Tips from Powerschool, Tealium Education, and Acer

Check out how customer support organizations across industries use online community programs to engage with their audience and improve the customer experience. You know community is important, but what is the actual impact of a mature, well-resourced community program? Community programs … [Read more...]

Research, Strategy
collaboration, community engagement drivers, cs, customer community, customer experience, customer service, customer support, cx, eduation, engagement, khoros, Social Support, vanilla

Engagement That Scales Podcast – Episode #8: Lakshmi Balachandra on Adaptive Language

May 20, 2020 By Shannon Abram

Lakshmi Balachandra

In episode #8, Rachel is joined by Lakshmi Balachandra to chat about using adaptive language to more effectively connect with your audience. Every week Rachel Happe chats for 30 minutes with a new guest – no script, no rules. Rachel and Lakshmi talk about how improv classes might … [Read more...]

ETS Podcast
engagement, engagement that scales, leadership, rachel happe

Engagement That Scales – Podcast Episode #6: Heather McGowan on the Adaptation Advantage

May 7, 2020 By Shannon Abram

Heather McGowan Community Manager

In episode #6, Rachel is joined by Heather McGowan to chat about her new book, The Adaptation Advantage, and the opportunities that lie in change. Every week Rachel Happe chats for 30 minutes with a new guest – no script, no rules. Future-of-work strategist Heather E. McGowan helps … [Read more...]

ETS Podcast, Leadership, Musings
adaptation, crisis management, engagement, engagement that scales, heather mcgowan, leadership, rachel happe

Engagement That Scales: Heather McGowan

May 1, 2020 By Shannon Abram

Heather McGowan Community Manager

  Join Rachel Happe for a weekly live conversation with a new special guest every week!  She'll be joined by community professionals. industry experts, and global thought leaders to explore a different topic each week. Including timely ideas like: Bringing events & workshops … [Read more...]


engagement, future, future of work, heather mcgowan, learning, live chat, rachel happe, work to learn

Engagement That Scales – Alan Pelz-Sharpe

April 24, 2020 By Shannon Abram

Alan Pelz-Sharpe

Join Rachel Happe for a weekly live conversation with a new special guest every week!  She'll be joined by community professionals. industry experts and global thought leaders to explore a different topic each week. Including timely ideas like: Bringing events & workshops online … [Read more...]


Alan Pelz-Sharpe, engagement, live chat, rachel happe

Leading Compassionately Through a Crisis

April 22, 2020 By Shannon Abram

Gretchen Schmelzer

In episode #4 Rachel is joined by Gretchen Schmelzer, to discuss ways being an effective leader in times of crisis. Every week Rachel Happe chats for 30 minutes with a new guest – no script, no rules. Working from home is one thing, managing from home is another. How do you know you are … [Read more...]

ETS Podcast
covid-19, crisis communications, engagement, leadership, leading, podcast, remote teams

Creating Safe Spaces for Online Learning with C.C. Chapman

April 3, 2020 By Shannon Abram

Engagement That Scales - C.C. Chapman

In episode #2 Rachel is joined by C.C. Chapman, to discuss the implications and challenges of the sudden shift to distance learning. Every week Rachel Happe chats for 30 minutes with a new guest – no script, no rules. Some people have been working online and remotely for years. Others, not … [Read more...]

Engagement That Scales
C.C. Chapman, covid-19, engagement, higher ed, higher education, learning, live chat, rachel happe, remote learning, Social Learning

Four Ways Online Engagement Impacts Members

January 9, 2020 By Shannon Abram

Four Ways Online Engagement Impacts Members

All engagement is not the same...and different engagement behaviors generate different outcomes. Engagement is challenging to measure because engagement is not a single action, but a range of behaviors. Without getting more specific about what kind of engagement is meaningful – and what … [Read more...]

Resources, State of Community Management
community engagement framework, eBook, engagement

Webinar: Unlocking Community Engagement

October 30, 2019 By Shannon Abram

Great engagement can be the differentiator between stagnation and growth for a brand. Communities are a proven catalyst in propelling engagement if driven properly. In recent research, the impact of a community with advanced strategy was 100% positive. Khoros has collaborated with The Community … [Read more...]


engagement, free, khoros, research, SOCM, webinar

Community Management Skills That Matter: Engagement

April 3, 2018 By Shannon Abram

Community Skills Engagement

Engagement: The day-to-day lifeblood of communities Engagement skills are likely what comes to mind when one pictures the life of “typical” community manager, and these daily skills are indeed what helps communities form and grow. Engagement skills are a core community management skills family for … [Read more...]

Community Manager Role
community manager, engagement, roles, skills

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