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Faces of Community Management: Rebecca Braglio, Pet360

June 23, 2014 By Jim Storer

By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable.

This month’s Face of Community Management is TheCR Network member Rebecca Braglio. Rebecca is the Community Engagement Manager at Pet360 and has one of the most interesting paths to community management that I’ve ever heard. Check out her story and learn how her (very cute) dog helped her find a new career as a community manager.

Note from Hillary: Rebecca is one of our super users inside TheCR Network and I’m always so grateful to catch up with her. You might find us chatting in virtual Happy Hours, connecting on a Roundtable call, or hanging off a trolley in San Francisco in between conference sessions. 🙂 I appreciate her warm and compassionate demeanor and how she helps make the network a welcoming place for new members. We’re lucky to call her a member!

Rebecca Braglio, Community Manager Pets360

 

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95% of TheCR Network members (including community mangers like Rebecca) agree that the content and peer input available inside the Network improves the quality of their work. Membership in TheCR Network saves community and social business leaders time and improves the quality of their work by connecting them quickly with peers, experts and curated information. Learn how joining TheCR Network can improve the work you do.

Faces of Community Management: Luke Sinclair, Sitrion

May 27, 2014 By Jim Storer

By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable.

Another month in the books and another chance to share with you a new Faces of Community Management profile. This month we’re highlighting Luke Sinclair, Director of Community Management at Sitrion and member of TheCR Network. I was lucky enough to meet Luke this month at Sitrion’s annual conference – Collective 2014. In addition to being the emcee of the event, Luke delighted in emulating Oprah and giving away free books at every turn. Collective was easily the most engaging event I’ve been to personally and a large part of that was Luke’s infectious personality (the Australian accent doesn’t hurt either). Luke even managed to get a room full of pretty serious looking people snapping selfies left and right. He is a true delight to work with and best of all he really, really loves his job in community management.

Without further ado: Luke Sinclair!

Luke Sinclair

 

 

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Did you know that TheCR Network members work with all kinds of communities? In fact, about 25% work in either internal or external communities and 50% work with both! No matter what kind of community you work with membership in TheCR Network will save you time and improve the quality of your work by connecting you with peers, experts and curated information. Learn how joining TheCR Network can improve the work you do.

 

 

Faces of Community Management: Jamileh Delcambre

April 28, 2014 By Jim Storer

By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable. The last monday of the month always means a new Faces of Community Management profile – you can check out previous ones here and here. This month we’re excited to introduce you to Jamileh Delcambre. Jam is a community manger at  Thomson Reuters and has been an active member of TheCR Network since 2011. 

“Jam is one of those community members that makes TheCR Network so valuable. She inherently understands community and she’s generous with her (great) ideas and expertise. One of my favorite things about Jam is that she exudes authenticity. I’ve read some of her communications with her community members and she does an amazing job of balancing the professional tone of her company with her authentic and very real voice. I count myself lucky to work with her!” -Hillary, Community Manager at TheCR Network

FacesCM_Jam

Download Jam’s profile here: Faces of Community Management – Jam

—– Did you know that TheCR Network members work with all kinds of communities? In fact, about 25% work in either internal or external communities and 50% work with both! No matter what kind of community you work with membership in TheCR Network will save you time and improve the quality of your work by connecting you with peers, experts and curated information. Learn how joining TheCR Network can improve the work you do.

Introducing: Faces of Community Management

January 27, 2014 By Jim Storer

By Shannon DiGregorio, Relationship Manager at The Community Roundtable.

Happy Community Manager Appreciation Day! We’re excitedly following along with all the #CMAD activities today.

In TheCR Network we’re always surprised with how different our members are – in wonderful ways. It seems like no two community managers have taken the same path on their journey and their varied backgrounds make for a fascinating set of members. The greatest benefit of such a diverse group is how broad and deep their knowledge bases are. We have ex-lawyers, former journalists and even an librarian! We’ve decided to honor our members through a new 2014 initiative called The Faces of Community Management and we thought unveiling the project on #CMAD was a perfect opportunity to share our love and appreciation.

Every few weeks we’ll profile one of our members and really shine the spotlight on their place in the community world. We can’t wait to share some of our amazing members with you! Without further ado, the very first Face of Community Management is James LaCourte, Online Strategist and Community Manager at Blue Cross Blue Shield North Carolina. He blogs at The Gaspar and you can find him on LinkedIn.

FacesCM_JamesDownload James’ profile here: FacesCM_James.

We are also delighted to share a guest blog post from James today! You can read it below or check it out here.

5 ways your community can be more engaging and still keep your sanity!

Community Manager Appreciation Day is here again but I don’t think most people outside the social media realm even know about it. Community Managers are the unsung heroes working behind the scenes to nurture and grow the community. It’s a tough job that many underestimate the skills and time required.  In a single day you can go from feeling energized to worn down and lonely. But it’s worth it. That’s why whenever two Community Managers get together there’s an instant connection. They know what it takes and the rewards to be gained from such a role.

Here’s 5 ways you can help your community be more engaging and still keep your sanity!

1. Set the tone Define the purpose and set the stage by planting the seeds of discussion.

2. Make visitors feel at home Recruit and welcome new members. Give them a tour or better yet have another member mentor them.

3. Connect people and ideas

The key to any community is in the relationships among participants. Building relationships online takes time. A successful Community Manager can foster relationships by connecting ideas and members to each other.

4. Steering conversation

Sometimes conversations need a little help getting started. Other times conversations need to be steered in another direction or cooled down. Do it with confidence and creativity.

5. Shining the light on others

I think one of the most powerful tactics a Community Manager can remember is to find ways to empower and praise community members. Let them shine in the light, allow them to become advocates for the community and in the end the more advocates a community has the easier your job will be.

So from one Community Manager to another I wish you a wonderful day and know that what you do may not be understood by many, but you have a small group of peers who understand and are here to help. That’s the great thing about the Community Roundtable, it’s a support group for all of us crazy people who took on this role, many of us not knowing what we were getting into!

Enjoy your day!

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TheCR Network is a membership network that provides strategic, tactical and professional development programming for community and social business leaders. The network enables members to connect and form lasting relationships with experts and peers as well as get access to vetted content. TheCR Network is the place to learn from social business practitioners.  Join today

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