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Friday Roundup: The Champions Edition

October 10, 2014 By Jim Storer

By Shannon Abram, Relationship Manager at The Community Roundtable.

apple orchardHappy Friday! It’s shaping up to be a beautiful Fall weekend here in New England. We’d still buzzing about our latest announcement – the introduction of the TheCR Champion program inside TheCR Network (check out this summary from our community manager, Hillary Boucher for all the details).

Fall 2014 is really shaping up to be an exciting time here at TheCR – and it’s not over yet – we are still sorting through the data from the Community Manager Salary Survey and can’t wait to share the results with you!

What are you looking forward to this long weekend (if you’re in the US)? I might get out and do some apple picking (and apple cider donut eating!) Have a wonderful long weekend and we’ll see you back here on Tuesday.

Our favorite news and articles from around the web: 

Introducing TheCR Champion Program – Turns out Fall 2014 is a pretty big season here at TheCR. (In case you missed it we announced a new service last week and announced our new partnership with #ESNchat the week before!) Today, I’m excited to share some news from inside TheCR Network.

The Anatomy of an Enterprise Community Manager – Last week I hosted a Sitrion TALKS session with a panel of awesome community managers. The basis was one of my favorite infographics, Inside the Mind of a Community Manager. We had a great conversation on internal and external community management and some of the synergies and differences between the two.

Upcoming Crowd Companies Summit: Fall 2014, NYC – Crowd Companies is hosting our next Summit in NYC hosted by Polycom at their amazing office near Madison Square Garden. Crowd Companies council, which now comprises of over 41 large corporations will focus on “The Future of Money” and “The Future of Finance”.

Community Manager AMA with Patrick Hellen – Don’t miss this free webinar on 10/29 with Patrick Hellen, Community Manager at Cloud Lock Inc. Be prepared to ask him anything! (Or send us your questions now!)

Enterprise collaboration tools encourage communication, inside and out – Companies are increasingly using enterprise collaboration tools to brainstorm ideas in a secure, recordable fashion, internally and beyond the perimeter of a company’s four walls.

Inside The Ropes: The Rise Of The Super Fan – Lady Gaga has her Little Monsters. Justin Bieber has his Beliebers. True Blood has its Truebies. Today’s super fans are the digital, hyper-empowered version of the ’90s street teams who passed out flyers and requested singles from radio stations.

Reframing Volunteering In Online Communities – Tell someone you volunteer your time to help your community. The response is positive. If you add the word ‘online’ to that sentence, the context changes.It feels less meaningful, less valuable, a poorer contribution to society.That’s the problem with online volunteering, it’s hard to visualise what this means.

New community and social media jobs: 

  1. Community Manager Intern – Attivio Inc. – Newton, MA
  2. Community Manager – Centrify Corporation – Santa Clara, CA
  3. Marketing and Community Manager – Creative Circle – New York, NY
  4. International Community Manager – Blasting News – San Francisco, CA
  5. Manager, Social – Resource Interactive LLC – Columbus, OH
  6. Community Manager – FirstService Residential – Las Vegas, NV
  7. Sr. Communtiy Manager – FirstService Residential – Irvine, CA
  8. Community Engagement Manager – Open Forum – Harvard University – Boston, MA
  9. Social Media Community Manager – 87AM – New York, NY
  10. Online Community Manager-The Science Advisory Board – BioInformatics, LLC – Arlington, VA

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Looking to jump start your community initiatives? Check out the research, resources and networking exclusive to TheCR Network.

Friday Roundup – Last Chance to Contribute

August 22, 2014 By Jim Storer

By Shannon Abram, Relationship Manager at The Community Roundtable.

I might sound like a broken record – but this is my last Friday to remind you that our Community Manager Salary Survey closes next week. The response from the community has been fantastic – but as always, the more responses we receive the more complete and comprehensive the final research report will be. If you haven’t contributed your insights please take ten minutes now to do so. If you have had a chance to contribute – Thank you! Please consider sending the survey to one or two friends or colleagues that can also contribute their input. Remember – the raw data is confidential so you can share with confidence!

Take the Survey

3 Tips for Building Your Community and Social Media Team – This is a guest post from Sarah Price, Community and Social Media Programs Lead for Google Glass and member of TheCR Network. Managing a community team or hoping to someday? Your community managers, forum reps and social support agents will be the face and voice of your brand. Here are a few tips for building a strong team you can trust.

Working out loud at Deutsche Bank – Deutsche Bank , the German global investment bank, employs nearly 100,000 staff across more than 70 countries. Through its Jive-based platform staff are learning a new habit: ‘working out loud’.

How our new CEO leads before he has even started – I’m pretty excited about our new CEO Mads Nipper! It could seem like a paradox, since I haven’t met the man, and he will not even start until August 1.st. But I actually feel I know him enough to be not only excited – but also confident – in him, and that he can make a positive difference for Grundfos.

The Best Community Managers Have These 5 Traits – Do you have an unfaltering attention to detail? Stellar sense of humour? Penchant for puns? In the newest entry in our mini-series on community management, we tackle the traits a community manager needs to have in order to get a handle on the brand, the community, the product and the newest trends.

Nerd Note: How Zombies Make Your Writing Active – I’ve written here before about the importance of writing in active voice. Simply, active voice makes your writing strong and more concise. This typically means writing in subject, verb, object format. I loved this little quip, originally introduced to me by a former editor-in-chief. If you can add “by zombies” to the end of a sentence, you are writing in passive voice.

Tips & Tricks for Building a Community Management Reporting Dashboard – Creating dashboards that your management team will actually review is a tricky task. I spent the last year of my community management career heavily focusing on reporting and community objectives, and thought I’d share what I learned with the broader community tribe.

Brand Anonymity is Dead: Meet Community Manager 2.0 – A few years ago, I wrote a piece about the future of marketing. Within the post, I made a few predictions: 1. We would see people begin to reach a point of marketing max saturation; leading consumers to become more selective about which brands they engage with.

The Evolution of Community Management: Preliminary Data from the CMSS 2014 – Online community management is far from new – it’s been around since the beginning of the Internet, and in more formal capacities at media companies since the 90s. Our aggregate understanding of the role, however, is still evolving. What we know from our work over the last five years with clients is that the role varies pretty dramatically based on the strategic importance of the community, experience and responsibility level of the community manager, community use case and the maturity of the community program

New Community Manager and Social Media Jobs

  1. Full Time Marketing Manager – Digital Brand Expressions – Plainsboro, NJ
  2. Community Manager (Contract) – DocuSign – Seattle, WA
  3. Brazilian Community Manager (Remote Possible) – Red 5 Studios – Orange County, CA
  4. Content Marketing Manager – Guidepoint Global – New York, NY
  5. Community Manager – FirstService Residential – Lyndhurst, NJ
  6. Community Manager – Transformers Universe – Jagex Games Studio – California
  7. Social Media Community Manager – TechnologyAdvice – Brentwood, TN
  8. Community Manager – MassMutual Financial Group – Boston, MA
  9. Customer Community Manager – Agilent – San Jose, CA
  10. Community Manager – TimeWarner Corporate – Burbank, CA
  11. Community Manager – Turner Broadcasting 108 reviews – Burbank, CA
  12. Community Manager – University of Minnesota – Minneapolis-Saint Paul, MN
  13. Community Manager: Mobile – Electronic Arts – Austin, TX
  14. Community Manager – HBO – Burbank, CA
  15. Community Manager – K. Hovnanian Companies – Milpitas, CA
  16. Community Manager – Warner Bros. Entertainment Group – Burbank, CA
  17. Community Manager – The CW Network – Burbank, CA
  18. Part-Time Digital & Social Media Specialist – Francis Tuttle Technology Center – Oklahoma City, OK
  19. STEPS Marketing and Communications Coordinator – University of Kentucky – Lexington, KY
  20. SEC Marketing Coordinator – ESPN – Charlotte, NC
  21. Social Media Coordinator – Velcro USA Inc. – Boston, MA

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Looking to take your career in community management to the next level? 92% of members agree that TheCR Network supports and advances their personal and professional goals. Learn how our research, access to peers and experts, targeted content and exclusive concierge service can help you achieve your goals.

Friday Roundup: Almost Summer Edition

June 13, 2014 By Jim Storer

By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable.

June is flying by – we’re only eight days away from the official start to Summer and I for one can’t wait. Hillary and I have been plotting fun summer content for the Network and the blog. Tell me – does your community have any special summer traditions or programming plans?

This week on the blog we shared a look at what to do when you might be operating as a community team of one, shared the first part in a two-part series on defining community requirements and posted the recap and archive of last week’s awesome webinar with Ian White from Rackspace. We also hosted a really fun #CommBuild chat this week – I’m excited to share a Storify of the event next week, as well as an interview with some of our favorite twitter chat leaders. Today I’m sharing some of my favorite articles from the week, as well as a handful of new social media and community jobs.

How to Build a Community-Based Support Model: A Webinar with Ian White – In this webinar Ian provides a fascinating look at the culture at Rackspace, shared the guiding principles for their community and lessons learned from their early days, and even gave us a sneak-peek at a new launch.

Social Business is not about technology! – It seems that a majority of social business conversations veer off into a discussion about technology. In a recent white paper titled “Social Business: Patterns in achieving social business success”, IBM defines social business and the benefits as: An organization whose culture and systems encourage networks of people to create business value…

Defining Community Requirements that Scale, Part 1 – Community is subject to the old adage, “if you fail to plan, you plan to fail.” But simply planning isn’t enough. We often discuss that simply building a community is not enough – sadly, the average community is not the Field of Dreams.

Ten Community Management Practices Learned From WoW Leadership – I have tapped into my experiences as a World of Warcraft guild/raid leader to draw parallels to real-life community management.

Does my community need a water cooler? How community managers leverage TheCR Network – One of the greatest challenges for many community managers is a feeling of isolation in their role. We know one internal community manager who is officially part of the IT team at her company – leaving her few colleagues who have a true interest or understanding in the issues she faces on a day to day basis.

Why Asking the Tough Questions Builds Stronger Communities – On May 31, the World Health Organization (WHO) does something that’s not popular with everyone. The WHO and partner organizations across the globe mark World No Tobacco Day. This year, the goal is to convince more nations to raise the tax on cigarettes and other tobacco products.

New social media and community job postings:

  1. Associate Community Manager at KingsIsle Entertainment – Austin, TX
  2. Social Strategist/CommunityManager
  3. Digital CommunityManager at WGBH Educational Foundation – Boston, MA
  4. Community Manager at Canonical Ltd. – Home Based
  5. CommunityManager at Gainor Staffing – New York, NY
  6. Social Media Manager at Darden – Orlando, FL
  7. Senior Community Manager Emerging Products & Services at Autodesk – San Francisco, CA
  8. Social Media Marketing Manager
  9. Social Media Strategist at Analytic Recruiting – Baltimore, MD
  10. Social Media Community Manager at Republic Publishing – UK
  11. Social Media Support Associate at Lyft – San Francisco
  12. Community Manager at PSFK
  13. Social Media Strategist at IBM
  14. Community Manager at Multiple Companies – NYC

That’s it for this week. I hope you have a great weekend – we’ll see you back here on Monday!

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Did you know that 95% of TheCR Network members agree that the content and peer input improves the quality of their work? It’s true! Membership in TheCR Network saves community and social business leaders time and improves the quality of their work by connecting them quickly with peers, experts and curated information. Learn how joining TheCR Network can improve the work you do.

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