For years, community thought leaders in TheCR Network have highlighted the importance of community guidelines and policies that promote healthy community behaviors. Make your community guidelines and policies a trellis, rather than a box, and create a frame for your community to flourish.That is … [Read more...]
Three ways to maintain a positive tone in your online community
For anyone who manages or moderates an online community, you know that sustaining a positive tone can sometimes be a challenge. Members view it as a safe place to provide feedback, vent their frustrations, and have their voice be heard. It’s not always pretty.In a past life, I managed a large … [Read more...]
SOCM Fact #10 – Don’t be afraid to define community guidelines
By Ted McEnroe, Director of Research and TrainingRules. My 6-year-old hates them - but really she doesn't. The same holds true for many communities.Communities - and 6-year-olds - tend to function best when there is some defined sense of appropriate behaviors. But there's a catch. Policies … [Read more...]
