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Automation and AI in Online Communities

November 14, 2024 By Jim Storer

Community Conversations is a long-running podcast series highlighting community success stories from a wide variety of online community management professionals.

Episode #102 features Jessica Langston the Senior Director, Community at Autodesk.

Hosts Jim Storer and Shannon Abram chat with Jessica about the ways automation and AI can benefit online community programs, including language translations and localization, filtering and analyzing community data and automating repetitive tasks.

Jessica offers advice for managing mature communities and the importance of co-designing with community members.

Automation and AI in Online Communities

Listen to Automation and AI in Online Communities

https://media.blubrry.com/608862/thecr-podcasts.s3.us-east-1.amazonaws.com/CwCMjessicanlangston.mp3

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More Community Podcasts

  • User Engagement in Support Communities
  • Automation and AI in Online Communities
  • Authentic Engagement in Online Communities
  • Learning and Communities
    The Intersection of Learning and Communities
  • Catherine Hackney on Community Building for Associations
    Community Building for Associations
  • Melanie Binder on Community Technology Platforms
  • Community Conversations – Episode #82: Chris Catania on Community Leadership
    Leveraging Data Analytics for Community Success
  • Using MVPs to Power Effective Communities
  • Fostering a Productive Workplace Culture with Community
  • Community Conversations - Michelle Sneck Ph.D.
    Community Building at USAA

J.J. Lovett, CA Technologies

November 1, 2016 By Jim Storer

Lovett_TradingCard_Front

Welcome to the latest episode in our community management podcast series, “Conversations with Community Managers” featuring J.J. Lovett, Director, Communities at CA Technologies.

Join TheCR’s founder and principal, Jim Storer and director of marketing, Shannon Abram as they chat with community managers from a variety of industries about a variety of community topics, including:

  1. What’s your best advice for someone just starting out in Community Management?
  2. What are your best practices for increasing community engagement?
  3. How can you survive the zombie apocalypse? (Ok – they might not ALL be community questions…)

Episode #46 features J.J. Lovett, Director, Communities at CA Technologies.  Join us as J.J. quotes “Glengarry Glen Ross” and we chat about his 10-year community journey at CA Technologies, best practices for building a dynamic community team, and his upcoming summer roadtrip!

Check out episode #46 featuring J.J. Lovett here:

https://media.blubrry.com/608862/thecr-podcasts.s3.amazonaws.com/JJ-Podcast.mp3

Podcast: Play in new window | Download

Subscribe: Spotify | RSS

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Did you know you can subscribe to “Conversations with Community Managers” iTunes? You can!

Tracy Maurer, UBM

October 18, 2016 By Jim Storer

podcastWelcome to the latest episode in our community management podcast series, “Conversations with Community Managers” featuring Tracy Maurer, Collaboration Systems Manager at UBM.

Join TheCR’s founder and principal, Jim Storer and director of marketing, Shannon Abram as they chat with community managers from a variety of industries about a variety of community topics, including:

  1. What’s your best advice for someone just starting out in Community Management?Tracy Maurer
  2. What are your best practices for increasing community engagement?
  3. How can you survive the zombie apocalypse? (Ok – they might not ALL be community questions…)

Episode #45 features Tracy Maurer, Collaboration Systems Manager at UBM.  Join us as we chat about best practices for using short videos in your community, onboarding new employees in a global organization, and how a community can support a smooth acquisition process.

Check out episode #45 featuring Tracy Maurer here:

https://media.blubrry.com/608862/thecr-podcasts.s3.amazonaws.com/ReneeVogt_Merck_TheCRPodcast.mp3

Podcast: Play in new window | Download

Subscribe: Spotify | RSS

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Did you know you can subscribe to “Conversations with Community Managers” iTunes? You can!

Marjorie Anderson, Project Management Institute

October 4, 2016 By Jim Storer

podcastWelcome to the latest episode in our community management podcast series, “Conversations with Community Managers” featuring Marjorie Anderson, Community Engagement Specialist, Project Management Institute.

Join TheCR’s founder and principal, Jim Storer and director of marketing, Shannon Abram as they chat with community managers from a variety of industries about a variety of community topics, including:

  1. What’s your best advice for someone just starting out in Community Management?MarjorieAnderson_Polaroid
  2. What are your best practices for increasing community engagement?
  3. How can you survive the zombie apocalypse? (Ok – they might not ALL be community questions…)

Episode #44 features Marjorie Anderson, Community Engagement Specialist, Project Management Institute.  Join us as we chat about engaging internal stakeholders, ah-ha moments in community management and how empathy is a superpower.

Check out episode #44 featuring Marjorie Anderson here:

https://media.blubrry.com/608862/thecr-podcasts.s3.amazonaws.com/MarjorieAnderson_TheCRPodcast.mp3

Podcast: Play in new window | Download

Subscribe: Spotify | RSS

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Did you know you can subscribe to “Conversations with Community Managers” iTunes? You can!

Friday Roundup: Conversations with Community Managers

July 17, 2015 By Jim Storer

By Shannon Abram, Relationship Manager at The Community Roundtable.

Have you checked out our podcast series, “Conversations with Community Managers?” Recently we’ve podcastchatted with community practitioners from Mastercard, Aetna and Deep Information Services. And you can check out our archives for episodes featuring community managers from Verizon, Sonos, H&R Block, Sony, GM and more!

Things We Are Reading This Week

All Things in Moderation – Best Practices for Successful Community Moderation – Direct moderation is the day-to-day interaction and management that signals to members what gets attention—both good and bad—from the organization. Successful community management requires not just a day-to-day awareness of the activity in your community but also the seamless application of tools and strategies to maximize engagement and minimize disruption.

Spreading Slow Ideas – We yearn for frictionless technological solutions. But people talking to people is still the way that norms and standards change.


State of Community Management Monday Fact #5: Investing in new community members pays off
 – You walk into a restaurant. There are people dining, chatting, having a good time – and there’s an empty table, but there’s no one there to greet you, seat you or give you a menu. Do you stay? You might, or you might leave. Either way, it’s not a comfortable first impression.Conversations with Community Managers – Patrick Hellen – Episode #29 features Patrick Hellen, Director of Community and Engagement at Deep Information Services. You’ll find part one (of two) below, where we chat about getting unlikely folks active in your community and how humor can be a community superpower.

 

New Social Media and Community Jobs

  1. Community Manager – Superpedestrian – Boston, MA
  2. Community Manager – Lifesize – Austin, TX
  3. Community Manager – Amazon – Seattle, WA
  4. Marketing Community Manager– Cultura Technologies Inc – Minneapolis, MN
  5. Community Manager – HourlyNerd – Boston, MA
  6. Community Manager – Foxtail Marketing – American Fork, UT
  7. Community Manager – Cimpress – Lexington, MA
  8. Community Manager – Rare – Cox Media Group – Atlanta, GA
  9. Community Manager– Vistaprint – Lexington, MA
  10. Community Manager – Phoenix – Yelp – Phoenix, AZ
  11. Senior Community Manager – Blade & Soul – NCSOFT – Aliso Viejo, CA
  12. Community Manager – Adobe – San Francisco, CA
  13. Community Manager – IPG Mediabrands – New York, NY
  14. Community Manager – Ragu & Bertolli – Havas Worldwide Chicago 2 reviews – Chicago, IL 
  15. YouTube Creator Community Manager – Google – San Bruno, CA

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Looking for a new community event to connect with peers, get hands on community training and workshop your biggest challenges? Join us for TheCR Connect – a workshop for community professionals.

Friday Roundup: Five Year Anniversary Edition

April 11, 2014 By Jim Storer

By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable.

The First TheCR Live - Five Years Ago

The First TheCR Live – Five Years Ago

Yesterday we shared this picture via twitter in honor of #tbt (throwback thursday) of Rachel and Jim at our very first TheCRLive, at the Barking Crab in Boston, MA. It’s hard to believe that was five years ago. This month we’ve been looking back at those five years though interviews with veteran community practitioners (so far we’ve chatted with Heather and Nigel), a podcast series with our founders and a fun infographic of our favorite milestones.

You can catch up on any content you missed in our links, find new community jobs, and more!

  • Infographic: Celebrating Five Years of Community
  • Last call: our 5th Anniversary Happy Hour is next Tuesday – Join us!
  • We’re excited about three upcoming events in May: the J. Boye Philadelphia 14 Web & Intranet Conference, Collective 2014 and Lithium LiNC – will you be attending any of these events? Let us know – we’d love to catch up in person!
  • New community/social jobs from Nike, Microsoft, Edelman and the Human Capital Institute
  • Predicting when users will leave an online community based on their language use
  • A Shared Purpose Drives Collaboration
  • Interview with a Community Veteran: Nigel Fortlage, Vice President, Information Technology (CIO) at GHY International
  • Podcast: Community Retrospective – Part One – Jim and Rachel share how they met and their earliest ideas for The Community Roundtable
  • Talking with IBM’s @Sandy_Carter About Social, ROI, and Women in Tech
  • The cresting of the enterprise social stream
  • Helpful advice on discovering your purpose
  • Community Comes From Difference, Not Just Commonality
  • How to be More Productive and Eliminate Time Wasting Activities

We’ll be back next week to share one more week of anniversary content before we release the 5th annual State of Community Management 2014 report on April 22! Stay tuned for the final two parts in the founders podcast series, another interview with a community manager and a podcast with a very special guest!  Have a great weekend!

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Did you know that 95% of TheCR Network members agree that the content and peer input improves the quality of their work? It’s true! Membership in TheCR Network saves community and social business leaders time and improves the quality of their work by connecting them quickly with peers, experts and curated information. Learn how joining TheCR Network can improve the work you do.

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