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What will community management look like in 2021? 8 community leaders share their ideas.

December 14, 2020 By Shannon Abram

2020 was an unpredictable year, so while we're loathe to make "predictions" for 2021, we did want to hear what some community thought leaders were thinking about in terms of where the industry is going. Below eight community leaders share their perspective on what 2021 holds for the online … [Read more...]

Community Manager Role
predictions, state of community management

5 Online Community Predictions for 2019

December 10, 2018 By Rachel Happe

5 community predictions for 2019

2018 was an amazing year of change for the community management industry - and a year where I have seen more progress than in any of the preceding years in terms of strategic attention, maturing of community management practices, and impact on the organizations using community approaches to … [Read more...]

Strategy
2019, predictions, rachel happe

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