The Community Roundtable

Empowering global community leaders with research-backed resources, training, and tools.

Jodi Gersh on “Old School” Journalism and New Media Channels

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The Community Roundtable has partnered with Voce Communications to produce a new podcast series, “Conversations with Community Managers.” In this series, TheCR’s Jim Storer joins forces with Voce’s Doug Haslam to speak with people from a variety of industries about their efforts with community and social media management.
 
Episode #8 features Jodi Gersh, Social Media Content Manager at the Gannett Company, where she helps Gannett’s 80+ newspapers and 20+ TV stations with their social media needs and strategies.
 

Highlights include:

  • Meshing “old school” journalism with new media channels
  • How Gannett coordinates social media learnings and tactics among more than 100 separate entities.
  • The importance of internal communications in keeping employees at all levels- and in all markets- engaged in using social media, including the use of “old school” methods like email
  • Upcoming trends: you guessed it, location and mobile
  • Melding “citizen journalism” with professional investigative journalism

MUSIC CREDIT: “Bleuacide” by graphiqsgroove.

About Conversations with Community Managers*
To better reflect the diverse conversations our podcast covers we’ve changed the name of our long-running series to Community Conversations.
Community Conversations highlights short conversations with some of the smartest minds in the online community and social business space, exploring what they’re working on, why they do what they do, and what advice they have for you.
These episodes are a great way to begin to understand the nuances of community strategy and management.
Each episode is short (usually less than 30 minutes) and focuses on one community management professional.

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Brian Simpson on Combining Online and Offline Relations in Hospitality

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The Community Roundtable has partnered with Voce Communications to produce a new podcast series, “Conversations with Community Managers.” In this series, TheCR’s Jim Storer joins forces with Voce’s Doug Haslam to speak with people from a variety of industries about their efforts with community and social media management.
Our sixth episode features Brian Simpson, Director of Social Hospitality at the Roger Smith Hotel in New York City.
 

Highlights include:

  • How online extends and combines with the vital offline relations and events in the hospitality industry
  • A discussion of whether or not being a nimble small business is an advantage over being a big chain when it comes to using social media
  • How hard metrics and the more “touchy-feely” side of social media mesh
  • A critique of Roger Smith Life and the value of showing an off-product side of your business; “It’s got to be interesting.”

MUSIC CREDIT: “Bleuacide” by graphiqsgroove.

About Conversations with Community Managers*
To better reflect the diverse conversations our podcast covers we’ve changed the name of our long-running series to Community Conversations.
Community Conversations highlights short conversations with some of the smartest minds in the online community and social business space, exploring what they’re working on, why they do what they do, and what advice they have for you.
These episodes are a great way to begin to understand the nuances of community strategy and management.
Each episode is short (usually less than 30 minutes) and focuses on one community management professional.

Sonny Gill on Social Media Participation in Education

By

The Community Roundtable has partnered with Voce Communications to produce a new podcast series, “Conversations with Community Managers.” In this series, TheCR’s Jim Storer joins forces with Voce’s Doug Haslam to speak with people from a variety of industries about their efforts with community and social media management.
Our sixth episode features Sonny Gill, Community Manager for DeVry University.

Highlights include:

  • Regulatory hurdles for social media participation in the education sector
  • The importance of integrating and harnessing the disparate internal communities at educational institutions
  • The importance of students as an, ever-changing and tech-savvy resource to help drive community-building
  • Extending connections beyond the current faculty and students to incoming freshmen and alumni- is that happening enough?
  • A discussion of “Community Chat,” which Sonny ran with Bryan Person on Twitter andFriendFeed (and how to keep momentum going in community- bring the chat back, guys!)

Download this episode.

Subscribe to this podcast series.

MUSIC CREDIT: “Bleuacide” by graphiqsgroove.

About Conversations with Community Managers*
To better reflect the diverse conversations our podcast covers we’ve changed the name of our long-running series to Community Conversations.
Community Conversations highlights short conversations with some of the smartest minds in the online community and social business space, exploring what they’re working on, why they do what they do, and what advice they have for you.
These episodes are a great way to begin to understand the nuances of community strategy and management.
Each episode is short (usually less than 30 minutes) and focuses on one community management professional.

Podcast: Play in new window | Download

Subscribe: Spotify | RSS

DJ Waldow on Scale Issues and a Day in His Life

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The Community Roundtable has partnered with Voce Communications to produce a new podcast series, “Conversations with Community Managers.” In this series, TheCR’s Jim Storer joins forces with Voce’s Doug Haslam to speak with people from a variety of industries about their efforts with community and social media management. Since there’s a bit of an overlap between this series and @TheCR Quick Chat, we’re posting these in place of the QC for the time being.

DJ Waldow from Blue Sky FactoryOur first episode features an interview with DJ Waldow, Director of Community at Blue Sky Factory. From their web site:

Blue Sky Factory is all about your success (Blue Sky), and the idea that success isn’t luck or an accident, but something you make (Factory). Our chosen vehicle for helping you achieve success is email marketing.

Highlights include:
– DJ answers the “isn’t email dead?” question.
– We discuss the difference between social media and community management, and how DJ juggles the two roles.
– DJ describes a day in his life, from monitoring to outreach and response and even prospecting
– We discuss scale issues for smaller companies, larger companies, and franchises

*Special Bonus: DJ mentioned being an expectant father during this recording. Eva Claire Waldow was born Tuesday, March 23, 2010. Congratulations!


Download this episode.

Subscribe to this podcast series.

MUSIC CREDIT: “Bleuacide” by graphiqsgroove.

About Conversations with Community Managers*
To better reflect the diverse conversations our podcast covers we’ve changed the name of our long-running series to Community Conversations.
Community Conversations highlights short conversations with some of the smartest minds in the online community and social business space, exploring what they’re working on, why they do what they do, and what advice they have for you.
These episodes are a great way to begin to understand the nuances of community strategy and management.
Each episode is short (usually less than 30 minutes) and focuses on one community management professional.

Podcast: Play in new window | Download

Subscribe: Spotify | RSS

Conversations with Community Managers – Michael Brito

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I found Michael Brito (@britopian) through a mention on Twitter. He’d written a blog post called “Social Media Marketing Will Soon Become a Commodity Skill Set” and it somehow found it’s way into my stream. I agreed with the premise and let Michael know on Twitter. We had a back and forth and before long I asked him to join me for a podcast. We spoke a couple days later the the rest is history (captured on this podcast for your enjoyment).

We talked about listening and responding via social networks, humanizing brands and what happens when those humans move on and finally talked about the blog post that originally brought us together. It was a great chat – I hope you enjoy it!

Download this podcast (17mb/18 minutes)

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Conversations with Community Managers – David Alston

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Rachel and I had a chance to sit down with David Alston from Radian6 last week. I first met David at a Social Media Breakfast in Boston and was inspired by how he looks at the way marketing (and the role of the CMO) is changing as social media and community become more prevalent in business. In this podcast we explored this dynamic and learned how Radian6 helps community managers stay on top of brand conversations across the web. We hope you enjoy it and would love to hear how you see marketing changing in your organization.

Download the mp3 (21 min/19.7 mb)

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