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The Community Roundtable

Empowering global community leaders with research-backed resources, training, and tools.

Monique van den Berg, Atlassian

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Conversations with Community Managers – Monique van den Berg

Welcome to the latest episode in our community management podcast series, “Conversations with Community Managers.”

Join TheCR’s Jim Storer and Shannon Abram as they chat with community managers from a variety of industries about their community journey. They ask the community questions you want to know the answers to, including:

  • What’s your best advice for someone just starting out in Community Management?
  • What are your best practices for increasing community engagement?
  • How external awards and recognition can increase internal community awareness.

Episode #56 features Monique van den Berg, the Senior Manager, Community Engagement at Atlassian.

Join us as we chat with Monique about Atlassian’s wins in the 2019 Marketers That Matter awards, including Building Brand B2B and Customer Experience. She shares how Atlassian thinks about community (prepare to be jealous) and how external validation from awards can help increase internal exposure for community programs.

The Atlassian community team taking home two Marketers That Matter awards.

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Charissa Carnall on Interacting with a Global Customer Base

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Welcome to the latest episode in our community podcast series, “Conversations with Community Managers.”

Join TheCR’s Jim Storer and Shannon Abram as they chat with community managers from a variety of industries about their community journey. They ask the community questions you want to know the answers to, including:

  1. What’s your best advice for someone just starting out in Community Management?
  2. What are your best practices for increasing community engagement?
  3. How can you survive the zombie apocalypse? (Ok – they might not ALL be commCharissa Carnallunity questions…)

Episode #33 features Charissa Carnall, U.S. Community Manager at Western Union. Join us as we chat about how she was a community manager before she knew what one was, how she surprises and delights Western Union community members and the intricacies of interacting with a global customer base.

 

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Subscribe to “Conversations with Community Managers” on iTunes!

About Conversations with Community Managers*
To better reflect the diverse conversations our podcast covers we’ve changed the name of our long-running series to Community Conversations.
Community Conversations highlights short conversations with some of the smartest minds in the online community and social business space, exploring what they’re working on, why they do what they do, and what advice they have for you.
These episodes are a great way to begin to understand the nuances of community strategy and management.
Each episode is short (usually less than 30 minutes) and focuses on one community management professional.

Podcast: Play in new window | Download

Subscribe: Spotify | RSS