Best Practices from Community, Social Media, & Social Business Practitioners
In 2011, social business came of age as organizations got serious about executing in a new, more interactive and collaborative way. These organizations understand that using social technologies successfully requires both business process adaptation and people that understand how to manage these new social environments – at both a tactical and a strategic level. The conversation is no longer primarily about technology but about doing business effectively in a new communications environment. Community management is a critical element of managing networked environments effectively.
The full State of Community Management 2011 report is available for free exclusively for members of TheCR Network.
Not a member?
You can access all eight years of State of Community Management Research in the The State of Community Management Toolkit which includes downloads of all eight years of the SOCM research, as well as additional related models and content for $99.