Resources for Intranet & Enterprise Social Network Managers
Communications, technology, employee satisfaction, company culture, information design, productivity — all these areas come together in the intranet space.
Managing an intranet (AKA an enterprise social network, esn, employee community or digital workplace) is a relatively new job - gone are the days of a monthly employee newsletter being the only way to share information across your organization.
Now, even email is recognized as an ineffective way to communicate with your employees. The power of the digital workplace is in the ability to create open, two-way channels of communications to share ideas, collaborate globally, foster employee satisfaction and harness the collective knowledge dispersed throughout your organization.
What does an intranet manager do?
Internal community managers utilize a wide range of skills to build and manage a successful internal community. They often report into the HR, Communications or Marketing departments in their organization.
Common intranet skill-sets include:
- Community Strategy Development
- Community Advocacy And Promotion
- Promoting Productive Behaviors
- Facilitating Connections
- Selling, Influencing, And Evangelizing
- Measurement, Benchmarking, And Reporting
- Communication Planning
- Listening And Analyzing
- Member Advocacy
- Consulting
Learn more about what makes an Internal Community Manager successful with our Community Skills Framework.
Blueprints for Success
We've helped thousands of community managers succeed with our research, resources, training, and our private peer community, TheCR Network. Check out our more popular options for intranet professionals below.
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Resource Bundles
Get started with research-backed strategies with the Community 101 Resource Bundle
Improve the engagement on your intranet with the Engagement Resource Bundle
Prove the value of your online community with the ROI Resource Bundle
TheCR Network
Join TheCR Network, a community by and for community professionals. We vet all new members to make sure they fit the strict definition of a community manager, ensuring you’re surrounded by people who do the same work you do and have experience solving the same problems you face. Learn more.
TheCR Academy
The Community Roundtable’s Internal Community Manager Fundamentals Course for new internal community managers outlines the scope of the internal community manager role and provides prescriptive approaches for successful community management. Learn more.
Articles, Podcasts and More...
We've worked with internal community leaders for over ten years to develop research-backed methods that are proven to increase engagement, lower costs and increase ROI. Browse these articles, case studies and podcasts to learn more.
