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TheCR Connect 2018

TheCR Connect 2018 Picture

The Agenda

In 2016 we explored the theme "Community Takes Center Stage" through sessions, group discussions, and hands-on training programs. In 2017 we took that idea further with "Telling Your Community Story" - as the spotlight shines brighter on community programs, we explored how to build your community narrative, prove your community's ROI, and sell your community success to stakeholders.

In 2018 we tackled the idea that Community Accelerates Organizational Transformation. 

Community Manager Conference
Community Manager Conference

SUNDAY, SEPTEMBER 30, 2018

7:00PM - Welcome to Boston Reception Rooftop@Revere

MONDAY, OCTOBER 1, 2018

9:00 AM - Registration

10:00 AM - Welcome and Icebreakers Hillary Boucher

11:00 AM - The State of Community Rachel Happe

11:30 AM - Using Research to Power Transformation Sonali Varma

12:00 PM - Lunch Birds of a Feather

1:00 PM - Lightning Talks Community Origin Stories: Why Community?
Case Studies from CA Technologies, YMCA + AECOM.

2:00 PM - Interactive Breakouts Culture and Community
- How Community Helps Aligns Disparate Organizational Cultures
- Building Community, Creating Change
- Using Community to Enable Transformation & Spark Discussion

3:00 PM - Break

3:30 PM - Big Idea Keynote Heather McGowan | The Future of Work

4:30 PM - TheCR Awards 2018

6:00 PM - Reception Abbey Lane

TUESDAY, OCTOBER 2, 2018

8:30 AM - Breakfast

9:00 AM - Insights from Day One Hillary Boucher

9:30 AM - Practitioner Panel Transforming Community Careers & Teams

10:30 AM - Break

11:00 AM - Interactive Breakouts
- Surviving and Thriving During a Migration
- Building Cross Functional Relationships That Put Community at the Center of Your Org's Culture
- Leveraging Advocacy Programs to Accelerate Change

12:00 PM - Lunch Birds of a Feather

1:00 PM - Lightning Talks Community Management Tactics That Transform
- A Simple Communications Tool That Gets Executive Attention
- The Surprise Outcome of Hosting Live Community Events
- Permission Slips to Transform Culture

2:00 PM - Roundtables Measuring Community
- Measuring Value in a Customer Community
- Building a Behavioral Analytics Dashboard
- Calculating Community ROI with TheCR's ROI Model

3:00 PM - Break

3:30 PM - Collaboration Breakouts Emergent Topics

4:30 PM - Wrap Up Next Steps + Thank Yous

2018 Speakers

Our speaker line-up is drawn from our attendees - ensuring that content is relevant, bias-free and engaging. You'll have the chance to connect with all our speakers during their sessions, and throughout the workshop, providing the basis for deep, lasting relationships.

Our speakers for TheCR Connect 2018:

Heather McGowan
LISA TALLMAN

Lisa Tallman 
YMCA

Community Origin Stories

oonagh mcquarrie

Oonagh McQuarrie
Massage Envy

Transforming Community Careers & Teams

 

sarah mahon

Sarah Mahon
AECOM

Community Origin Stories

lori2 (1)

Lori Harrison-Smith
Steelcase

Building a Behavioral Analytics Dashboard

 

LISA ALLISON

Lisa Allison
Analog Devices

Surviving & Thriving During a Migration

 

MARIA OGNEVA

Maria Ogneva
Financial Force

Building Cross- Functional Relationships: The Secret Sauce to Your Community's
Success

 

 

PETER BROADLEY

Peter Broadley
CSA Group

Transforming Community Careers & Teams

 

 

amy castillo

Amy Castillo
Trinity Heatlh

Transforming Community Careers & Teams

 

 

AcknowledgmentsANDAboutTheCR_JJLovett

J.J. Lovett
CA Technologies

Continually Acquiring: Aligning Cultures with Community

 

 

monique

Monique van den Berg
Atlassian

Transforming How Product Interacts with Customers

 

 

MELISSA WESTERVELT

Melissa Westervelt
Cambridge Associates

Community Management Tactics That Transform

 

Hopton

Ted Hopton
The Paladin Group

Building a Guild, Creating Change

 

Allison Brotman,<br>UKG

Allison Brotman
nCino

Measuring What Matters in a Customer Community

Heather_Ausmus_Headshot_bw

Heather Ausmus
Ciena

Empowering Community Leaders with an Advocacy Program

hanna pastor

Hanna Pastor
athenahealth

Community Management Tactics That Transform

 

 

SamCreek_headshot_bw

Sam Creek
CA Technologies

Continually Acquiring: Aligning Cultures with Community

PattyMcEnaney_headshot_bw

Patty McEnaney
Envestnet Financial Technologies 

Building a Guild, Creating Change

Wietske

Wietske Van Osch
Michigan State University

Building a Behavioral Analytics Dashboard

Jeff Ross headshot

Jeff Ross
Humana

AMA: Advice from Community Experts

256-HelenChen

Helen Chen
Carbon Black

AMA: Advice from Community Experts

dianne kibbey

Helen ChenDianne Kibbey
Premier Farnell / Element 14

Adapting Measurement Strategies Over the Lifetime of a Community

Catania

Chris Catania 
 ESRI

Community Management Tactics That Transform

 

TheCR Connect 2018 was made possible through the support of our partners.

IGLOO

Igloo is the leading next-generation intranet platform. Through its portfolio of digital workplace solutions, Igloo enables customers to address challenges related to communication, collaboration, knowledge management, employee engagement, and culture. Igloo integrates with the apps and systems businesses relies on and centralizes information for a more productive and engaged workforce. Learn more.

salesforce_300x300

Create engaging communities and connected digital experiences with the world’s #1 CRM platform. Learn More. 

Breezzio_300x300

Breezio is an innovative, content-driven online community platform. We deliver unique collaboration and learning management capabilities. We are not just a platform! With our decades of knowledge and expertise, we can also guide your strategy. We make sure you get the most out of your community. Learn more.

telligent_300x300

Telligent, a Verint company, gives organizations 100% control of their online brand experience with social collaboration and Intelligent Self-Service tools that drive real business results. Online Community, Social Listening and Engagement, Knowledge Management and Intelligent Virtual Assistants improve customer engagement, reduces support costs, strengthens customer loyalty, and increases sales. Learn more.

Interested in sponsoring TheCR Connect? Request the Sponsor Prospectus.

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