The Agenda
In 2016 we explored the theme "Community Takes Center Stage" through sessions, group discussions, and hands-on training programs. In 2017 we took that idea further with "Telling Your Community Story" - as the spotlight shines brighter on community programs, we explored how to build your community narrative, prove your community's ROI, and sell your community success to stakeholders.
In 2018 we tackled the idea that Community Accelerates Organizational Transformation.
SUNDAY, SEPTEMBER 30, 2018
7:00PM - Welcome to Boston Reception Rooftop@Revere
MONDAY, OCTOBER 1, 2018
9:00 AM - Registration
10:00 AM - Welcome and Icebreakers Hillary Boucher
11:00 AM - The State of Community Rachel Happe
11:30 AM - Using Research to Power Transformation Sonali Varma
12:00 PM - Lunch Birds of a Feather
1:00 PM - Lightning Talks Community Origin Stories: Why Community?
Case Studies from CA Technologies, YMCA + AECOM.
2:00 PM - Interactive Breakouts Culture and Community
- How Community Helps Aligns Disparate Organizational Cultures
- Building Community, Creating Change
- Using Community to Enable Transformation & Spark Discussion
3:00 PM - Break
3:30 PM - Big Idea Keynote Heather McGowan | The Future of Work
4:30 PM - TheCR Awards 2018
6:00 PM - Reception Abbey Lane
TUESDAY, OCTOBER 2, 2018
8:30 AM - Breakfast
9:00 AM - Insights from Day One Hillary Boucher
9:30 AM - Practitioner Panel Transforming Community Careers & Teams
10:30 AM - Break
11:00 AM - Interactive Breakouts
- Surviving and Thriving During a Migration
- Building Cross Functional Relationships That Put Community at the Center of Your Org's Culture
- Leveraging Advocacy Programs to Accelerate Change
12:00 PM - Lunch Birds of a Feather
1:00 PM - Lightning Talks Community Management Tactics That Transform
- A Simple Communications Tool That Gets Executive Attention
- The Surprise Outcome of Hosting Live Community Events
- Permission Slips to Transform Culture
2:00 PM - Roundtables Measuring Community
- Measuring Value in a Customer Community
- Building a Behavioral Analytics Dashboard
- Calculating Community ROI with TheCR's ROI Model
3:00 PM - Break
3:30 PM - Collaboration Breakouts Emergent Topics
4:30 PM - Wrap Up Next Steps + Thank Yous
2018 Speakers
Our speaker line-up is drawn from our attendees - ensuring that content is relevant, bias-free and engaging. You'll have the chance to connect with all our speakers during their sessions, and throughout the workshop, providing the basis for deep, lasting relationships.
Our speakers for TheCR Connect 2018:
Lisa Tallman
YMCA
Community Origin Stories
Oonagh McQuarrie
Massage Envy
Transforming Community Careers & Teams
Sarah Mahon
AECOM
Community Origin Stories
Lori Harrison-Smith
Steelcase
Building a Behavioral Analytics Dashboard
Lisa Allison
Analog Devices
Surviving & Thriving During a Migration
Maria Ogneva
Financial Force
Building Cross- Functional Relationships: The Secret Sauce to Your Community's
Success
Peter Broadley
CSA Group
Transforming Community Careers & Teams
Amy Castillo
Trinity Heatlh
Transforming Community Careers & Teams
J.J. Lovett
CA Technologies
Continually Acquiring: Aligning Cultures with Community
Monique van den Berg
Atlassian
Transforming How Product Interacts with Customers
Melissa Westervelt
Cambridge Associates
Community Management Tactics That Transform
Ted Hopton
The Paladin Group
Building a Guild, Creating Change
Allison Brotman
nCino
Measuring What Matters in a Customer Community
Heather Ausmus
Ciena
Empowering Community Leaders with an Advocacy Program
Hanna Pastor
athenahealth
Community Management Tactics That Transform
Sam Creek
CA Technologies
Continually Acquiring: Aligning Cultures with Community
Patty McEnaney
Envestnet Financial Technologies
Building a Guild, Creating Change
Wietske Van Osch
Michigan State University
Building a Behavioral Analytics Dashboard
Jeff Ross
Humana
AMA: Advice from Community Experts
Helen Chen
Carbon Black
AMA: Advice from Community Experts
Helen ChenDianne Kibbey
Premier Farnell / Element 14
Adapting Measurement Strategies Over the Lifetime of a Community
Chris Catania
ESRI
Community Management Tactics That Transform
TheCR Connect 2018 was made possible through the support of our partners.
Igloo is the leading next-generation intranet platform. Through its portfolio of digital workplace solutions, Igloo enables customers to address challenges related to communication, collaboration, knowledge management, employee engagement, and culture. Igloo integrates with the apps and systems businesses relies on and centralizes information for a more productive and engaged workforce. Learn more.
Create engaging communities and connected digital experiences with the world’s #1 CRM platform. Learn More.
Breezio is an innovative, content-driven online community platform. We deliver unique collaboration and learning management capabilities. We are not just a platform! With our decades of knowledge and expertise, we can also guide your strategy. We make sure you get the most out of your community. Learn more.
Telligent, a Verint company, gives organizations 100% control of their online brand experience with social collaboration and Intelligent Self-Service tools that drive real business results. Online Community, Social Listening and Engagement, Knowledge Management and Intelligent Virtual Assistants improve customer engagement, reduces support costs, strengthens customer loyalty, and increases sales. Learn more.
Interested in sponsoring TheCR Connect? Request the Sponsor Prospectus.
