The Community Roundtable

Empowering global community leaders with research-backed resources, training, and tools.

  • Who we are
    • Our Values
    • Our Team
    • Our Clients
      • Client Success Stories
    • Community Leadership Awards
      • Community Leadership Awards 2022
      • Community Leadership Awards 2021
      • TheCR Awards 2020
      • TheCR Awards 2019
      • TheCR Awards 2018
      • TheCR Awards 2017
    • Careers
      • 2022-23 Community Management Fellow
  • What we do
    • Benchmarking and Audits
      • Community Performance Benchmark
      • Community Readiness Audits
      • Community ROI Calculator
      • The Community Score
    • Models and Frameworks
      • Community Maturity Model™
      • Community Engagement Framework™
      • Community Skills Framework™
      • Community Technology Framework™
      • The Social Executive
    • Research
      • The State of Community Management
        • SOCM 2022
        • SOCM 2021
        • SOCM 2020
      • Community Careers and Compensation
      • The Community Manager Handbook
        • 2022 Edition
        • 2015 Edition
      • The Social Executive
      • Special Reports
    • Training and Events
      • Upcoming Events
      • Data-Driven Community Management Workshop
      • Connect
        • Connect 2023
        • Connect 2022
      • Community Technology Summit
      • Training
      • Resource Bundles
    • Resources
      • Vendor Resource Center
      • Community FAQs
      • Community Management Podcasts
        • Community Conversations
        • Lessons From The NEW Community Manager Handbook
      • Community Management Jobs
        • Job Board
        • CMGR Profiles
      • Community 101
        • Community Management Glossary
        • Community Management FAQs
      • Case Studies
      • Community Webinars
  • Who we serve
    • Resources for Community Managers
    • Community Program Owners
    • Community Executives
  • TheCR Network
    • Member Login
    • Join TheCR Network
    • Roundtable Call Library
  • TheCR Library
    • Subscriber Login
    • Subscribe to TheCR Library

Connect 2020 – About the Technology Track

Connect Community Manager Conference

Find the technology to make your community thrive.

Tech Track 2020 featured 18 community technology sessions, from platform demos to expert panels to a keynote by Priya Parker.

Register below for access to the session archive.

ABOUT
AGENDA
ATTENDEES
ARCHIVES
FAQ
SPONSORS

ABOUT

The Connect 2020 Technology Track features 18 dedicated sessions focused on helping you navigate the online community marketplace. While the name is "Technology Track" these sessions encompass everything from online community platforms to community analytics to trusted service providers. 

Live demos, interactive panels, and practitioner-led case studies cover can't-miss topics, including:

    • What's New in Internal and External Community Platforms
    • Managing a Migration
    • Analytics and Reporting Tools
    • Platform Specific Tips and Tricks
    • Gaining Influence in a Vendor's Platform Roadmap
Connect2020_TechTrack_OnePager_Sept2020 (1)

AGENDA

Connect2020_Sessions_techexperts

October 7, 2020 | 11am ET

Hear expert perspectives on what's happening in the community and collaboration technology world.

Industry experts will share ideas about:

  1. The biggest surprise they’ve seen in the industry
  2. What to expect from community/social collaboration technology in the coming year
  3. How the COVID-19 pandemic has impacted strategic plans for organizations

This session will be recorded and archived.

29

October 7, 2020 | 12pm ET

Join Higher Logic for a 30-minute live demo.

This session will be recorded and archived.

32

October 7, 2020 | 12pm ET

Join Angus Florance for a 30-minute live demo.

Angus Florance helps some of the world’s top organizations be more successful through their implementation of Office 365. He joined Microsoft as part of the Yammer acquisition and has focused on helping customers realize the transformational value of enterprise social. He has a passion for emerging technologies, social collaboration, and helping to make people’s lives more productive.

This session will be recorded and archived.

Connect2020_Sessions_SWOOPdemo

October 7, 2020 | 12:30pm ET

Join Luke Sinclair, Director of Customer Success and Growth at SWOOP Analytics for a 30-minute live demo.

This session will be recorded and archived.

Connect2020_Sessions_CustomerPanel

Archive Coming Soon

Join Hillary Boucher, Ultimate Software, and Heather McNair, Higher Logic, Jon Allen, Verint, and Jacob Borgeson, Khoros, for this enlightening look at new ways to engage your members and improve your community programs.

This session will be recorded and archived.

Connect2020_Sessions_EmployeePanel

Archive Coming Soon

Join Jillian Betjlich, BAE Systems, and Erin Rosenthal, Microsoft, Sean Duffy, Igloo, and Joey Levi, LumApps, for this enlightening look at new ways to engage your members and improve your community programs.

This session will be recorded and archived.

Connect2020_SessionsVerintDemo

October 13, 2020 | 3pm ET

Join Ramzi Banna, Solutions Principal at Verint Community and Web Self-Service for a 30-minute live demo.

This session will be recorded and archived.

31

October 13, 2020 | 3pm ET

Join Sorena Tiba, Manager, Technical Sales Consultant at Igloo for a 30-minute live demo.

This session will be recorded and archived.

34

October 13, 2020 | 3:30pm ET

Join Victoria Burt, Product Marketing Manager at Vanilla Forums for a 30-minute live demo.

This session will be recorded and archived.

Connect2020_SessionsLumappsDemo

October 13, 2020 | 3:30pm ET

Join Mary Davis Kaplan, Strategic Sales Engineer at LumApps for a 30-minute live demo.

This session will be recorded and archived.

Connect2020_Sessions_InternalCaseStudies-msft
Connect2020_Sessions_InternalCaseStudies-igloo
Connect2020_Sessions_InternalCaseStudies-lumapps

October 14, 2020 | 11am ET

Hear community practitioner-led share tactical ideas to improve your community using technology solutions.

This session will feature three internally-focused case studies featuring community technology from Microsoft, Igloo Software, LumApps. While this session does highlight employee community software solutions it is applicable for all community professionals.

This session will be recorded and archived.

Connect2020_Sessions_ExternalCaseStudies-Hl
Connect2020_Sessions_ExternalCaseStudies-vanilla
Connect2020_SessionsVerintCaseStudy (1)

October 14, 2020 | 11am ET

Hear community practitioner-led share tactical ideas to improve your community using technology solutions.

This session will feature three externally-focused case studies featuring community technology from Higher Logic, Verint, and Vanilla Forums. While this session does highlight customer community software solutions it is applicable for all community professionals.

This session will be recorded and archived.

Connect2020_Sessions_Influence (2)

October 15, 2020 | 10am ET

Join Cy Jervis, Cloudera, Jon Allan, VP & GM, Communities & Web Self-Service, Verint Intelligent Self-Service, Steve Nguyen, Principal Program Manager, Microsoft, and Adrian Speyer, Head of Community, Vanilla Forums for this live stream and chat.

They will discuss a three-pronged approach to gain influence with your vendor and get your ideas on their roadmap.

This session will be recorded and archived.

Connect2020_Sessions_KhorosDemo

October 20, 2020 | 2pm ET

Join Pete Swindells, Solutions Engineer at Khoros for a 30-minute live demo.

This session will be recorded and archived.

Connect2020_Sessions_ExtraCaseStudies-SWOOP
Connect2020_Sessions_ExtraCaseStudies-Khoros

October 20, 2020 | 4pm ET

Hear community practitioner-led share tactical ideas to improve your community using technology solutions.

This session will feature two case studies featuring community technology from SWOOP Analytics and Khoros. This session is applicable for all community professionals.

This session will be recorded and archived.

Connect2020_Sessions_AnalyticsPanel

October 22, 2020 | 12pm ET

Join moderator Jim, Storer from The Community Roundtable as he chats with leading community platform vendors about community analytics. He'll be joined for this one-hour session by Sean Dufft, Igloo Software, Cai Kjaer, SWOOP Analytics, and Mikhael Opletayev, VP of Applied Research, Higher Logic.

This session will be recorded and archived.

Connect2020_Sessions_migrationpanel

October 27, 2020 | 4pm ET

Thinking about migrating community platforms? Learn best practices AND what to avoid from community experts that have gone through a recent migration.

This session will be recorded and archived.

Connect2020_Sessions_Priya Parker

October 29, 2020 | 10am ET

Creating a relevant, engaging online experience in 2020 is harder than ever, Zoom fatigue is real, yet more than ever we seek true connections.

Priya will share her perspective in a 30-minute fireside chat with Gali Kling Schneider, and then take questions from the audience.

This session will be recorded and archived.

PARTICIPANTS

The Connect 2020 Technology Track is open to any online community practitioners or enthusiast. If you are involved with the planning, development, maintenance, or management of an online community program this is a can't miss event. 

Past participants include people with titles including:

  • Sales Director, Communities and Web Self-Service
  • Business Owner, Community & Knowledge
  • Enterprise Community Manager
  • Digital Project Manager
  • VP Learning & Development
  • Principal Intranet Content Specialist
  • Senior Director, Digital Communications
  • Director of Talent and Community Engagement
  • Director of Strategy
  • VP, Services Operations
  • Chief Community Officer
  • Director, Community
  • Community Product Marketing
  • Sr Director, Member Engagement
  • Digital Workplace Consultant
  • Director of Analytics
  • Membership and Database Coordinator
  • Digital Solutions Manager
  • Technical Manager
  • Head of Executive and Internal Communications
  • Online Community Manager
  • Digital Architect

ARCHIVE ACCESS

FAQ

When is TheCR Connect Technology Track 2020?

TheCR Connect Technology Track 2020 will take place in October 2020. All sessions will be virtual. Sessions will take place between 8am and 5pm ET on Tuesdays, Wednesdays, and Thursdays between October 1, 2020 and October 29, 2020. 

What does my TheCR Connect Technology Track registration include?

Registration includes access to sessions on the Technology Track only and does not include access to the other tracks associated with TheCR Connect 2020. Learn more about full access to the full Connect 2020 agenda of programs, networking events, and online event community here.

I work for non-profit, is there a special rate?

It's free! For everyone! 

I already registered for TheCR Connect - should I register for this, too?

Nope. Access to the Technology Track, and ALL other networking, programming, and activities is included in your current registrations. 

How do I connect with the technology partners?

Each partner has a dedicated landing page where you can download more info, ask a question, schedule a meeting, and more.  Visit the https://communityroundtable.com/what-we-do/training-and-events/thecr-connect/thecr-connect-2020/connect-2020-technology-track/technology-track-2020-home/ and click on any partner to connect.

Where is TheCR Connect Technology Track this year?

Wherever you are! TheCR Connect Technology Track is 100% virtual.

What if I want to go to all the sessions at TheCR Connect 2020?

Full access to TheCR Connect 2020 is limited to active members of TheCR Network.

You can learn more about the benefits of joining TheCR Network here, or join today.

How can I be a speaker at Connect?

The majority of our speakers are taken from our member attendees. 

If you are currently a member you'll be asked to indicate your interest when you register. If you aren't a member you can join TheCR Network here. 

What if I can't make a live session?

All of the demos, case studies, panels, and keynotes will be archived for on-demand viewing.

Have a question not answered here? Email us! 

SPONSORS

Platinum Sponsors

Microsoft Logo
igloo_logo
Higher Logic Logo
Verint Logo 2020

Gold Sponsors

SWOOP-Collaboration-Analytics-Logo-01
lumapps_hori

Silver Sponsors

Khoros Logo
7SummitsLogo_4c
Vanilla_Dark (12)

Interested in sponsoring the Connect 2020 Technology Track? Contact us to learn more.

Community best practices

Resources for the people who build online communities.

ABOUT US
Our Values
Our Team
Our Clients
Careers

RESOURCES
Vendor Resource Center
Podcasts 
Job Board
Community 101
Case Studies
Webinars
Upcoming Events

PRODUCTS AND SERVICES
Benchmarking and Audits
Models and Frameworks
Research
Training and Events

RESOURCES BY AUDIENCE
Community Managers
Community Program Owners
Community Executives

QUICK LINKS
Blog
Newsletter
About TheCR Network
About TheCR Library
About TheCR Academy

LOGIN
TheCR Network
TheCR Library
TheCR Academy

Contact
Support
Partnership
Inquiries
Subscribe to
Our Newsletter