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Technology Track 2020 – Home

Welcome to the Techl Track
Read a Welcome Letter from Jillian Betjlich, Track Chair Expand

Welcome to the 2020 Connect Technology Track.

If there was ever a year for technology to demonstrate its reach, 2020 has been that year. Amidst chaos and confusion, technology has been a common denominator allowing us to connect, engage, and collaborate with individuals around the world. It has allowed us to transition to virtual workplaces and educational institutions, get the information we need instantly, or simply just spend time with a familiar face and voice. We knew technology had changed how we work, play, and interact, but this year it has truly proven its immense impact on how we live and thrive. Technology is here to stay. (The pandemic and 2020 are not. Phew!)

Behind the scenes of all that chaos, confusion, change, and transition are community professionals harnessing the use of technology to bring about the environments we need and want. We've created digital worlds, changed behaviors for the better, dug deep into code and data, and leveraged every last drop of functionality. And we're so ready to share our experiences, lessons learned, best practices, and more with you. This year's technology track will feature live demos, interactive panels, and practitioner-led case studies on can't-miss topics, covering everything from online community platforms to community analytics and vendor roadmaps. Whether you're a full-on techie, community nerd, or just getting started, this year's track is sure to leave you feeling like a platform expert.

We look forward to nerding out with you!

Jillian Bejtlich
2020 Technology Track Chair

Jillian Bejtlich



View All Technology Partners


View 2020 Agenda


Access Archived Sessions

View our sponsors' Tech Track landing pages below. Schedule meetings, ask questions, and access testimonials, case studies, product information, links to sessions, and more.

TECHNOLOGY PARTNERS

Platinum Sponsors

Microsoft Logo
igloo_logo
Higher Logic Logo
Verint Logo 2020

Gold Sponsors

SWOOP-Collaboration-Analytics-Logo-01
lumapps_hori

Silver Sponsors

Khoros Logo
7SummitsLogo_4c
Vanilla_Dark (12)

2020 AGENDA

Connect2020_Sessions_techexperts

Archive Now Available

Hear expert perspectives on what's happening in the community and collaboration technology world.

Industry experts will share ideas about:

  1. The biggest surprise they’ve seen in the industry
  2. What to expect from community/social collaboration technology in the coming year
  3. How the COVID-19 pandemic has impacted strategic plans for organizations
29

Archive Now Available

Join Higher Logic for a 30-minute live demo.

This session will be recorded and archived.

32

Archive Now Available

Join Angus Florance for a 30-minute live demo.

Angus Florance helps some of the world’s top organizations be more successful through their implementation of Office 365. He joined Microsoft as part of the Yammer acquisition and has focused on helping customers realize the transformational value of enterprise social. He has a passion for emerging technologies, social collaboration, and helping to make people’s lives more productive.

This session will be recorded and archived.

Connect2020_Sessions_SWOOPdemo

Archive Now Available

Join Luke Sinclair, Director of Customer Success and Growth at SWOOP Analytics for a 30-minute live demo.

This session will be recorded and archived.

Connect2020_Sessions_CustomerPanel

Archive Now Available

Join Hillary Boucher, Ultimate Software, and Heather McNair, Higher Logic, Jon Allen, Verint, and Jacob Borgeson, Khoros, for this enlightening look at new ways to engage your members and improve your community programs.

Connect2020_Sessions_EmployeePanel

Archive Now Available

Join Jillian Betjlich, BAE Systems, and Erin Rosenthal, Microsoft, Sean Duffy, Igloo, and Joey Levi, LumApps, for this enlightening look at new ways to engage your members and improve your community programs.

Connect2020_SessionsVerintDemo

Archive Now Available

Join Ramzi Banna, Verint for a 30-minute live demo.

31

Archive Now Available

Join Sorena Tiba, Manager, Technical Sales Consultant at Igloo for a 30-minute live demo.

34

Archive Now Available

Join Victoria Burt, Product Marketing Manager at Vanilla Forums for a 30-minute live demo.

Connect2020_SessionsLumappsDemo

Archive Now Available

Join Mary Davis Kaplan, Strategic Sales Engineer at LumApps for a 30-minute live demo.

Connect2020_Sessions_InternalCaseStudies-msft
Connect2020_Sessions_InternalCaseStudies-igloo
Connect2020_Sessions_InternalCaseStudies-lumapps

Archive Now Available

Hear community practitioner-led share tactical ideas to improve your community using technology solutions.

This session will feature three internally-focused case studies featuring community technology from Microsoft and Igloo Software. While this session does highlight employee community software solutions it is applicable for all community professionals.

Connect2020_Sessions_ExternalCaseStudies-Hl
Connect2020_Sessions_ExternalCaseStudies-vanilla
Connect2020_SessionsVerintCaseStudy (1)

Archive Now Available

Hear community practitioner-led share tactical ideas to improve your community using technology solutions.

This session will feature three externally-focused case studies featuring community technology from Higher Logic, Verint, and Vanilla Forums. While this session does highlight customer community software solutions it is applicable for all community professionals.

Connect2020_Sessions_Influence (2)

Archive Now Available

Join Cy Jervis, Cloudera, Jon Allan, VP & GM, Communities & Web Self-Service, Verint Intelligent Self-Service, Steve Nguyen, Principal Program Manager, Microsoft, and Adrian Speyer, Head of Community, Vanilla Forums for this live stream and chat.

They will discuss a three-pronged approach to gain influence with your vendor and get your ideas on their roadmap.

Connect2020_Sessions_KhorosDemo

Archive Now Available

Join Pete Swindells, Solutions Engineer at Khoros for a 30-minute live demo.

Connect2020_Sessions_SWOOPWil
Connect2020_Sessions_ExtraCaseStudies-Khoros
Connect2020_Sessions_CaseStudyLumApps

Archive Now Available

Hear community practitioner-led share tactical ideas to improve your community using technology solutions.

This session will feature two case studies featuring community technology from SWOOP Analytics, LumApps, and Khoros. This session is applicable for all community professionals.

Connect2020_Sessions_AnalyticsPanel

Archive Now Available

Join moderator Jim, Storer from The Community Roundtable as he chats with leading community platform vendors about community analytics. He'll be joined for this one-hour session by Sean Duffy, Igloo Software, Cai Kjaer, SWOOP Analytics, and Mikhael Opletayev, Higher Logic.

Connect2020_Sessions_migrationpanel

Archive Now Available

Thinking about migrating community platforms? Learn best practices AND what to avoid from community experts that have gone through a recent migration.

 

Connect2020_Sessions_Priya Parker

Archive Now Available

Creating a relevant, engaging online experience in 2020 is harder than ever, Zoom fatigue is real, yet more than ever we seek true connections.

Priya will share her perspective in a 30-minute fireside chat with Gali Kling Schneider, and then take questions from the audience.

 

ARCHIVED SESSIONS

Demos

Welcome to the Session Archive for the Technology Track at Connect 2020. Click on any video below to watch the recorded session.

Keynote

Case Studies

Panels

Community best practices

Resources for the people who build online communities.

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